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  • How AI Improves the Customer Experience

    How AI Improves the Customer Experience

    Real Use Cases of Engagement Analytics & Automation for Contact Center Success

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  • How Trends Are Changing With Unified Communications

    How Trends Are Changing With Unified Communications

    Unified telecommunications (UC) is a solution in the communications world that allows businesses to get more out of their crucial tools and applications, by placing them in a cohesive and...

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  • CallMiner Announces 2 New Products: Capture and Visualize

    CallMiner Announces 2 New Products: Capture and Visualize

    We are excited to announce two new additions to our Eureka platform: Visualize and Capture. Visualize, powered by leading business intelligence platform Tableau®, brings your speech analytics...

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  • April 10 Webinar: Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester

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  • Visualize Datasheet

    Visualize Datasheet

    Visualize, powered by Tableau®, brings your speech analytics data story to life

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  • Eureka Capture Datasheet

    Eureka Capture Datasheet

    Real-time audio for speech analytics.

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  • Webinar 9 May How Real-Time Coaching Improves Agent Effectiveness

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  • See CallMiner At Enterprise Connect 2019!

    See CallMiner At Enterprise Connect 2019!

    The CallMiner’s event calendar is jammed packed over the next three months as we crisscross the country sharing our company mission that feedback is a gift to organizations of all industries and...

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  • The True Path to Measuring Customer Sentiment Through Speech Analytics

    The True Path to Measuring Customer Sentiment Through Speech Analytics

    Sentiment analysis has become an industry phrase that has ushered in an acute focus for organizations toward as both a necessity in business success and a core differentiator in customer...

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  • 6 Ways to Go Beyond the Survey with Speech Analytics

    6 Ways to Go Beyond the Survey with Speech Analytics

    Feedback is everything when it comes to customer service and customer experience. It’s even in our company mission that “Feedback is a gift”. But today, most company’s still look to just...

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  • Solution News: CallMiner Launches Customer Experience Solution Pack

    Solution News: CallMiner Launches Customer Experience Solution Pack

    CallMiner today announced the launch of a CX Solution Pack for enhanced customer experience insights both within and beyond the contact center. The CX Solution Pack provides customer intelligence...

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge59:40

    Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge

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  • 10 Speech Analytics Needs to Know for CX Pros

    10 Speech Analytics Needs to Know for CX Pros

    Read our 10 “needs to know” to introduce CX professionals who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.

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  • Voice of Customer Analytics3:07

    Voice of Customer Analytics

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  • Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    It’s time to create a complete picture of the customer experience with unsolicited feedback with speech analytics from CallMiner Eureka.

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  • What is Voice of the Customer? 25 Experts Give Best Practices

    What is Voice of the Customer? 25 Experts Give Best Practices

    Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. Essentially, the process of finding the voice of the customer can be...

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  • The Call Center Can Be a Thin Line Between Love and Hate

    The Call Center Can Be a Thin Line Between Love and Hate

    I was prompted by a BBC.com articled entitled ‘Which banks do customers love or hate?’ to think about the impact of a call center on the emotional divide the article highlights. The research by...

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  • Customer Experience & Voice of the Customer Datasheet

    Customer Experience & Voice of the Customer Datasheet

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • CallMiner Analyze: Actionable Insight from Customer Engagement2:28

    CallMiner Analyze: Actionable Insight from Customer Engagement

    CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.

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  • 7 Things Contact Center Agents Know To Be Happy In Their Job

    7 Things Contact Center Agents Know To Be Happy In Their Job

    Being a contact center agent or advisor can be a very fulfilling job when you’ve solved a problem for a customer and sent them away happy.  But not every contact center is set up to make it easy...

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  • Ventana Research: Putting Customer Conversations to Work

    Ventana Research: Putting Customer Conversations to Work

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  • Miss a Webinar? Catch Up Anytime!

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  • Improve Contact Center Efficiency with CallMiner Eureka2:17

    Improve Contact Center Efficiency with CallMiner Eureka

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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