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  • The US CallMiner Churn Index 2020

    The US CallMiner Churn Index 2020

    Find out more about what drives consumers to stay loyal or switch US suppliers in the new CallMiner Churn Index. With key findings on the role of contact centers & how to avoid costly customer churn.

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  • The US Inner Circle Guide to First-Contact Resolution

    The US Inner Circle Guide to First-Contact Resolution

    Nothing about first contact resolution is simple. This report will help you measure it accurately, balance it against other business metrics, and improve FCR to help you and your customer.

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  • July 29th Webinar: Gant Travel's Speech Analytics Journey to Improved CX

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  • How State Collection Services Optimizes Patient Experience and Revenue Recovery with Speech Analytics57:34

    How State Collection Services Optimizes Patient Experience and Revenue Recovery with Speech Analytics

    Learn how to leverage speech analytics to analyze 100% of interactions and provide insights along with in-the-moment, next best action agent guidance to exceed business goals.

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  • Listening to the Contact Center to Overcome Pandemic Challenges

    Listening to the Contact Center to Overcome Pandemic Challenges

    This whitepaper will explore how customer experience professionals can effectively listen to your customers and front line employees for CX intelligence now and when we emerge from the pandemic.

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  • Remote Agents: Managing a WFH Contact Center

    Remote Agents: Managing a WFH Contact Center

    This report provides advice to empower agents during this era of remote working.

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  • How Customer Interaction Technologies Support Optimal CX Response to Crises - featuring CXPA53:55

    How Customer Interaction Technologies Support Optimal CX Response to Crises - featuring CXPA

    Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.

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  • Inner Circle Guide to Cloud-Based Contact Center Solutions

    Inner Circle Guide to Cloud-Based Contact Center Solutions

    This report answers contact center management’s most pressing questions around the decision to move from on-premise to cloud-based contact center solutions.

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  • Forrester – 3 Customer Service Megatrends: Fuse AI & Agents To Drive Better Experiences

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  • How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics1:01:16

    How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics

    Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.

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  • CallMiner Profile In Forbes Magazine

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  • The Best Call Center Software in 2020: Tips & Best Practices for Evaluating & Choosing the Best Call Center Software

    The Best Call Center Software in 2020: Tips & Best Practices for Evaluating & Choosing the Best Call Center Software

    Call centers around the world are faced with the ever-intensifying challenge of meeting consumers’ expectations. As calls flood the lines during peak periods, such centers need powerful tool sets...

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  • Forrester: CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • Remote Call Centers: Tools, Tips & Best Practices for Remote Contact Center Managers & Agents

    Remote Call Centers: Tools, Tips & Best Practices for Remote Contact Center Managers & Agents

    Managing a call center caught up in the uncertainty of a worldwide pandemic is no small feat. However, there are a number of important guidelines and tips you can keep in mind to help ease your...

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  • Managing Contact Centers Through the Pandemic59:56

    Managing Contact Centers Through the Pandemic

    Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.

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  • 22 Customer Service & Customer Experience Managers Share the Best Ways to Handle a Disgruntled Employee

    22 Customer Service & Customer Experience Managers Share the Best Ways to Handle a Disgruntled Employee

    When employees exhibit disgruntled behavior, it’s concerning for managers. Not only are managers concerned for their employee’s well-being and happiness, but disgruntled employees can contribute...

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  • Customer Experience Demo7:42

    Customer Experience Demo

    See how CallMiner's CX Solutions Pack aligns quality, loyalty and effort into your contact center performance for better customer experience.

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  • American First Finance Uses CallMiner’s Eureka Analyze to Drive their Agents to ‘a Better Place’2:04

    American First Finance Uses CallMiner’s Eureka Analyze to Drive their Agents to ‘a Better Place’

    Learn how CallMiner empowered American First Finance to focus on first call resolution, reducing silence, taking ownership and coaching their agents "to a better place."

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  • 25 Conflict Resolution Strategies for Customer Service

    25 Conflict Resolution Strategies for Customer Service

    Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. Companies that have effective...

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  • Leveraging Speech Analytics as a Data Source for Business Analytics

    Leveraging Speech Analytics as a Data Source for Business Analytics

    Companies are leveraging new tools to solve larger or previously unsolvable problems. Download this whitepaper to learn how using machine learning techniques can improve every aspect of your business.

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study59:14

    How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study

    Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.

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  • Customer Journey Mapping: Templates, Examples & Tools

    Customer Journey Mapping: Templates, Examples & Tools

    Defining the body of experiences your customers have with your company can prove highly beneficial in facilitating the overall improvement of your market offerings. Customer journey mapping...

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  • Agent Performance & Contact Center Efficiency Demo5:25

    Agent Performance & Contact Center Efficiency Demo

    Watch this demo to see how CallMiner can improve agent performance and efficiency in your contact center.

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  • Miss a Webinar? Catch Up Anytime!

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    Turn insights into action and take your contact centre performance to the next level with real-time agent performance optimisation and speech analytics insight from every call using CallMiner Coach.

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  • 12 Call Center Best Practices You Need to Be Doing Right Now

    12 Call Center Best Practices You Need to Be Doing Right Now

    As recent research shows, the U.S. call center industry is alive and well.  According to the data, the industry saw a total of 32,000 new positions added in Q1 2019, with several major companies...

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