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  • 20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

    20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

    From essentials like average handle time to broader metrics such as call center service levels, there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all...

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • Announcing Medallia Partnership to Empower Voice of the Customer Insights

    Announcing Medallia Partnership to Empower Voice of the Customer Insights

    This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...

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  • Speech Analytics Is A Crime Fighting Agent!

    Speech Analytics Is A Crime Fighting Agent!

    Fraud continues to be a significant problem for businesses around the world. As measures  to combat mail and Internet fraud increase, criminals are moving their attempts to contact centers. Too...

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

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  • Business Intelligence and Analytics: A CRM Perspective1:00:48

    Business Intelligence and Analytics: A CRM Perspective

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  • Miss a Webinar? Catch Up Anytime!

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  • Thoughts From The AI Summit In San Francisco

    Thoughts From The AI Summit In San Francisco

    To most of external world we are a call center platform, more specifically a call center change and insight software.   Last week we had the opportunity to attend and speak, and really geek out...

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  • 50 Must-See Customer Engagement Presentations

    50 Must-See Customer Engagement Presentations

    Customer engagement has evolved from the origins of customer satisfaction and customer delight. Today, customer engagement is defined as the profound relationship that the customer has with your...

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  • US CallMiner Index: Communications

    US CallMiner Index: Communications

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  • US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

    US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

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  • What the Hack? Join us for our Hackathon!

    What the Hack? Join us for our Hackathon!

    For those of you who are not aware, I am on the research team here at CallMiner.  In research, we like to learn and try stuff.  If you are lucky enough to be a research scientist, then you know...

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  • US CallMiner Index: Insurance

    US CallMiner Index: Insurance

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  • US CallMiner Index: Banks

    US CallMiner Index: Banks

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  • Chat with CallMiner experts and connect with your peers in our user community.

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  • Making Sense of CX Alphabet Soup: NPS, CSAT, CES

    Making Sense of CX Alphabet Soup: NPS, CSAT, CES

    Delivering excellent customer service is no longer enough if businesses want to succeed in today’s competitive landscape. Customer experience (CX) is the new driving factor for business growth...

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  • Listening & Empathy Is Key To Stemming The Tide Of Customer Churn

    Listening & Empathy Is Key To Stemming The Tide Of Customer Churn

    The CallMiner Index UK  uncovered that call centres play a pivotal role in a consumer’s decision to switch their suppliers or stay loyal. In fact, the report reveals that 68% of customers are...

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  • UK Retail: Contact Centre Vertical Markets Report

    UK Retail: Contact Centre Vertical Markets Report

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  • UK Insurance: Contact Centre Vertical Market Report

    UK Insurance: Contact Centre Vertical Market Report

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  • UK Contact Centre Vertical Markets: Financial Services

    UK Contact Centre Vertical Markets: Financial Services

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  • LISTEN Update: Award Nominations, New Keynote, Hackathon, Workshops, Sessions & Activities!

    LISTEN Update: Award Nominations, New Keynote, Hackathon, Workshops, Sessions & Activities!

    This year’s 10th LISTEN event, CallMiner’s annual user conference, October 23-25th, provides even more educational, informative and interactive content in more than 30 sessions for all experience...

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  • Don't Miss LISTEN3:54

    Don't Miss LISTEN

    Register for LISTEN Oct 23-25, 2018 today!

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  • Why Attend LISTEN0:57

    Why Attend LISTEN

    Hear from attendees why LISTEN is the event for customer engagement analytics!

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