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  • 10 Ways Speech Analytics Empowers the Entire Enterprise

    10 Ways Speech Analytics Empowers the Entire Enterprise

    This guide identifies 10 different ways the engagement data captured and analyzed from your call center can transform your organization’s performance and results.

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  • March 10 Webinar: How Hawaiian Airlines Used Speech Analytics to Improve CX & Bottom Line Results

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  • Operational Challenges in the Call Center Industry

    Operational Challenges in the Call Center Industry

    There are numerous issues for which call center managers and leaders must account in running a successful customer support operation. From actively keeping track of shifts in the industry’s...

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  • MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka3:38

    MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka

    Learn how CallMiner Eureka empowered MTM to launch their ‘AWESOME button’ for agent performance to help increase contact center efficiency and improve customer experience.

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  • 5 Call Center Training Best Practices

    5 Call Center Training Best Practices

    Great customer service agents form the backbone of every successful call center operation. However, enthusiasm, commitment and top-notch performance on the job are not cultivated in a vacuum....

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  • How to Build a Speech Analytics Program1:00:18

    How to Build a Speech Analytics Program

    Watch this workshop led by CallMiner’s expert Customer Success Directors as they take you through the components to consider when building a speech analytics program.

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  • Forrester – 3 Customer Service Megatrends: Fuse AI & Agents To Drive Better Experiences

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  • Call Center Floor Rules

    Call Center Floor Rules

    The floor of any call center is the organization’s mission-critical space intended entirely to serve the very purpose for which the center exists – handling calls. As such, your call center’s main...

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  • ContactBabel US Contact Center Vertical Market Report: Finance

    ContactBabel US Contact Center Vertical Market Report: Finance

    This study looks at the structure, growth, technology, HR and commercial issues found in contact centers within the US financial services sector.

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  • USCB America Benefits from CallMiner Eureka Platform2:26

    USCB America Benefits from CallMiner Eureka Platform

    Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.

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  • CallMiner Profile In Forbes Magazine

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  • Call Center Metrics Best Practices

    Call Center Metrics Best Practices

    Obtaining useful metrics on daily operations in your call center can help to improve many aspects of your business. However, there is quite a bit more to making effective use of call center...

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  • Forrester: CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • ContactBabel US Contact Center Vertical Market Report: Insurance

    ContactBabel US Contact Center Vertical Market Report: Insurance

    This study looks at the structure, growth, technology, HR and commercial issues found in contact centers within the US insurance industry.

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  • CallMiner Alert: Real-Time Call Monitoring and Redaction2:25

    CallMiner Alert: Real-Time Call Monitoring and Redaction

    Combine AI-driven automated transcription, alerting, and redaction to provide your contact center supervisors, quality analysts, and agents with real-time, actionable business insights.

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  • ContactBabel US Contact Center Vertical Market Report: Retail

    ContactBabel US Contact Center Vertical Market Report: Retail

    This study looks at the structure, growth, technology, HR and commercial issues found in contact centers within the U.S. retail industry.

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  • How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics, with CRM Magazine58:28

    How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics, with CRM Magazine

    Learn how healthcare revenue cycle management leader Avadyne Health leveraged speech analytics technology to exceed their clients' revenue, patient experience, compliance & brand protection objectives

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  • US Inner Circle Guide to Customer Interaction Analytics

    US Inner Circle Guide to Customer Interaction Analytics

    This guide helps illuminate many of the issues to be considered when researching and selecting such an interaction analytics solution.

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  • Call Center Statistics You Should Know

    Call Center Statistics You Should Know

    As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and...

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  • Sentiment Analysis Tools Buying Guide

    Sentiment Analysis Tools Buying Guide

    Sentiment – it’s more than a nine-letter word for a thought backed by passion or feeling; it’s also a leading cause of crises in consumer relations. Sentiment as it pertains to your customers...

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • U.S. Contact Center Decision-Makers' Guide

    U.S. Contact Center Decision-Makers' Guide

    Customer interaction analytics offers opportunities to gain insight, improve operational efficiency & develop agent performance. This guide helps inform your solution research and selection decisions.

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • Examples of Customer Engagement Strategies & Tips from the Pros

    Examples of Customer Engagement Strategies & Tips from the Pros

    Customer engagement plays a pivotal role in every business’s operations, and as such, it is a hot topic in today’s customer experience discourse. Heightening customer engagement involves tailoring...

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  • Miss a Webinar? Catch Up Anytime!

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  • What is Employee Experience? Definition & Best Practices

    What is Employee Experience? Definition & Best Practices

    Most business invest time, effort and scrutiny on the customer experience. However, its internal equivalent – the employee experience – receives far less attention than it deserves in many...

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  • Voice of the Customer Tools and Best Practices

    Voice of the Customer Tools and Best Practices

    As businesses work to deliver ever-greater service quality to their customers, new technologies continue to grow and develop to better accommodate their efforts. Voice of the Customer (VoC) tools...

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