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  • UK CallMiner Index: Consumer switching by sector, the reasons and the impact of call centres

    UK CallMiner Index: Consumer switching by sector, the reasons and the impact of call centres

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • 7/26 Webinar: 3 Ways Sekure Merchant Boosted Sales Conversions with Five9

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  • How To Improve Sales Effectiveness in Contact Centers with Interaction Analytics

    How To Improve Sales Effectiveness in Contact Centers with Interaction Analytics

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  • LISTEN 2018: Keynote Announcement and Session Voting

    LISTEN 2018: Keynote Announcement and Session Voting

    I am excited to once again invite you to LISTEN, CallMiner’s industry leading event for customer engagement analytics professionals, brings together top organizations acquiring intelligence from...

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  • Keep Your Call Center At-Home Agents Engaged

    Keep Your Call Center At-Home Agents Engaged

    Remote employment is becoming increasingly popular across the United States. Working from home gives employees a break from the constant office noise along with the opportunity to embrace a more...

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  • Leveraging Best Practices to Empower Your Agent Workforce

    Leveraging Best Practices to Empower Your Agent Workforce

    When a customer contacts your call center, they expect answers to their questions and solutions for their problems. They don’t expect to find themselves on hold for a long time or talking to an...

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  • Miss a Webinar? Catch Up Anytime!

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  • What Executives Need To Know About Contact Center Compliance

    What Executives Need To Know About Contact Center Compliance

    Calculating risk and the potential reward is a normal part of doing business. When it comes to managing a contact center, the one time you should never take a risk is in regards to regulatory...

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  • How to Improve Compliance & Treat Customers Fairly in Financial Services (UK)

    How to Improve Compliance & Treat Customers Fairly in Financial Services (UK)

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  • Deliver Performance Scores Directly to Your Agents

    Deliver Performance Scores Directly to Your Agents

    When it comes to improving efficiency, many call centers choose to record phone calls and track average handle time, and  first call resolution rates. The less effort required on every call...

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  • Detecting Fraud with Speech Analytics

    Detecting Fraud with Speech Analytics

    Fraud is one of the costliest risks businesses face every day. With so much emphasis being placed on cybersecurity and fraud prevention online, cybercriminals are changing their efforts by...

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  • Ventana Research: Putting Customer Conversations to Work

    Ventana Research: Putting Customer Conversations to Work

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  • Zeroing in on Ideal Coaching Moments with Speech Analytics58:48

    Zeroing in on Ideal Coaching Moments with Speech Analytics

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  • 10 Tips to Improve Contact Center Agent Performance

    10 Tips to Improve Contact Center Agent Performance

    Contact centers rely on agents to deliver a lasting customer experiences and exceptional customer service with every interaction. Without a strong frontline call center staff, you risk losing...

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

    CallMiner Named a Leader in AI-Fueled Speech Analytics

    Today we are excited to announce that CallMiner has been named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018. This new report was Forrester’s first ranking...

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  • Improving Productivity and Collections Revenue While Mitigating Risk

    Improving Productivity and Collections Revenue While Mitigating Risk

    For many businesses, debt collection is an unavoidable necessity. It is also one of the essential tasks a business needs to complete to see success and maintain a steady cash flow. Too often,...

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  • 5 Benefits Of An API Integration In Your Contact Center  

    5 Benefits Of An API Integration In Your Contact Center  

    Business needs are constantly evolving, forcing many contact centers to review their interaction analytics resources to determine if they are acquiring the insight needed to optimize...

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  • Conversations with Your Customers: Tone is Everything!

    Conversations with Your Customers: Tone is Everything!

    “Use your voice.” “Watch your tone.” “It’s not what you say, it’s how you say it.” Sounds like a conversation a parent has with a teenager, right? But if you want more satisfied customers, more...

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  • The US Customer Experience Decision-Makers’ Guide 2018

    The US Customer Experience Decision-Makers’ Guide 2018

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  • Artificial Intelligence in the Contact Center - Tech Tank1:00:57

    Artificial Intelligence in the Contact Center - Tech Tank

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  • Q&A on Best Practices and Guidelines for Purchasing Speech Analytics Webinar

    Q&A on Best Practices and Guidelines for Purchasing Speech Analytics Webinar

    Recently I had the pleasure of speaking on a webinar, Best Practices and Guidelines Purchasing Speech Analytics with Colin Taylor, CEO & Chief Chaos Officer of The Taylor Reach Group on...

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