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  • How AI Improves the Customer Experience

    How AI Improves the Customer Experience

    Real Use Cases of Engagement Analytics & Automation for Contact Center Success

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  • See CallMiner At Enterprise Connect 2019!

    See CallMiner At Enterprise Connect 2019!

    The CallMiner’s event calendar is jammed packed over the next three months as we crisscross the country sharing our company mission that feedback is a gift to organizations of all industries and...

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  • See CallMiner At Enterprise Connect 2019!

    See CallMiner At Enterprise Connect 2019!

    The CallMiner’s event calendar is jammed packed over the next three months as we crisscross the country sharing our company mission that feedback is a gift to organizations of all industries and...

    Read Article
  • April 10 Webinar: Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester

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  • The True Path to Measuring Customer Sentiment Through Speech Analytics

    The True Path to Measuring Customer Sentiment Through Speech Analytics

    Sentiment analysis has become an industry phrase that has ushered in an acute focus for organizations toward as both a necessity in business success and a core differentiator in customer...

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  • Eureka Capture Datasheet

    Eureka Capture Datasheet

    Real-time audio for speech analytics.

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  • 6 Ways to Go Beyond the Survey with Speech Analytics

    6 Ways to Go Beyond the Survey with Speech Analytics

    Feedback is everything when it comes to customer service and customer experience. It’s even in our company mission that “Feedback is a gift”. But today, most company’s still look to just...

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  • Solution News: CallMiner Launches Customer Experience Solution Pack

    Solution News: CallMiner Launches Customer Experience Solution Pack

    CallMiner today announced the launch of a CX Solution Pack for enhanced customer experience insights both within and beyond the contact center. The CX Solution Pack provides customer intelligence...

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  • Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge59:40

    Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge

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  • 10 Speech Analytics Needs to Know for CX Pros

    10 Speech Analytics Needs to Know for CX Pros

    Read our 10 “needs to know” to introduce CX professionals who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • Voice of Customer Analytics3:07

    Voice of Customer Analytics

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  • Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    It’s time to create a complete picture of the customer experience with unsolicited feedback with speech analytics from CallMiner Eureka.

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  • What is Voice of the Customer? 25 Experts Give Best Practices

    What is Voice of the Customer? 25 Experts Give Best Practices

    Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. Essentially, the process of finding the voice of the customer can be...

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  • The Call Center Can Be a Thin Line Between Love and Hate

    The Call Center Can Be a Thin Line Between Love and Hate

    I was prompted by a BBC.com articled entitled ‘Which banks do customers love or hate?’ to think about the impact of a call center on the emotional divide the article highlights. The research by...

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  • Customer Experience & Voice of the Customer Datasheet

    Customer Experience & Voice of the Customer Datasheet

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  • CallMiner Analyze: Actionable Insight from Customer Engagement2:28

    CallMiner Analyze: Actionable Insight from Customer Engagement

    CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.

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  • 7 Things Contact Center Agents Know To Be Happy In Their Job

    7 Things Contact Center Agents Know To Be Happy In Their Job

    Being a contact center agent or advisor can be a very fulfilling job when you’ve solved a problem for a customer and sent them away happy.  But not every contact center is set up to make it easy...

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • Ventana Research: Putting Customer Conversations to Work

    Ventana Research: Putting Customer Conversations to Work

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  • Improve Contact Center Efficiency with CallMiner Eureka2:17

    Improve Contact Center Efficiency with CallMiner Eureka

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • Miss a Webinar? Catch Up Anytime!

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  • Hear from the Experts How AI Drives Better Customer Experiences  

    Hear from the Experts How AI Drives Better Customer Experiences  

    Artificial intelligence (AI) is a trending topic in the communications sector. Businesses often assume they don’t have the financial resources to utilize AI and machine learning in-house.  In our...

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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