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  • How AI Improves the Customer Experience

    How AI Improves the Customer Experience

    Real Use Cases of Engagement Analytics & Automation for Contact Center Success

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  • 100 Call Center Management Tips: Expert Insights and Advice for Hiring and Training Call Center Agents, Motivating and Engaging Your Team, W

    100 Call Center Management Tips: Expert Insights and Advice for Hiring and Training Call Center Agents, Motivating and Engaging Your Team, W

    Managing call centers today involves much more than scheduling agents to staff the phone lines. Working as a call center agent is a stressful endeavor, and it’s up to you as a manager to...

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  • See You at Customer Contact Week in Las Vegas

    See You at Customer Contact Week in Las Vegas

    CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in...

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  • When Automated QA Meets Digital Transformation You Fly a Friendlier Sky

    When Automated QA Meets Digital Transformation You Fly a Friendlier Sky

    According to a survey by Sabre published in Forbes of more than 100 airline executives,  51% said lack of technology stops them from improving customer experience.  Moreover, Accenture said about...

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  • Leveraging Machine Learning in Conversational Analytics50:11

    Leveraging Machine Learning in Conversational Analytics

    Hear from CallMiner's AI team on exposing “real world AI” through actual model outputs and real business insights gained through Machine Learning.

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  • CX Solution Pack Data Sheet

    CX Solution Pack Data Sheet

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  • How Real-Time Coaching Improves Agent Effectiveness featuring Call Center Helper1:09:16

    How Real-Time Coaching Improves Agent Effectiveness featuring Call Center Helper

    Train contact centre agents to unlock the potential of agent-customer conversations and create positive experiences through coaching in real-time.

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  • CallMiner CX Solution Pack Overview

    CallMiner CX Solution Pack Overview

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  • 3 Reasons Why Agent Empathy Makes for Happier Customers

    3 Reasons Why Agent Empathy Makes for Happier Customers

    The CallMiner Churn Index shows that listening is critical to keeping customers loyal. When asked about their emotional state before making a call to a call centre, the top response by almost...

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers

    Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers

    Through advanced use of speech and text analytics, Praxidia delivers managed analytics and consulting the improve ROI for its clients. Read their success with largest US airline for web chat.

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  • Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts

    Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts

    Call center agents must be ready to handle a variety of situations and customer interactions, making scripts for different purposes a must for some companies. Whether you employ scripted language...

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  • Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

    Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

    Monitoring speech and digital channels for quality management (QM) can be easier if you transition to analytics-enabled quality management (AQM).

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  • Find Out Why Customers Engage Through the Science of Conversation

    Find Out Why Customers Engage Through the Science of Conversation

    Call center agents interact with more customers daily than any other department of your company – and these conversations tend to be what makes or breaks the customer’s perception of the brand....

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  • 5 Ways to Create Engaged & Empowered Call Center Agents

    5 Ways to Create Engaged & Empowered Call Center Agents

    Hiring new call center agents is never easy. Employee or agent engagement is a measurement of their performance. Learn 5 tips to keep agents productive and your business successful.

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  • The Agent Churn Cycle: Why It Happens and How to Prevent It

    The Agent Churn Cycle: Why It Happens and How to Prevent It

    Today’s contact centers are all too familiar with agent turnover. The industry’s employee turnover rates remain more than double the average for all other U.S. occupations, with large call...

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  • BIA and BIA+ Certification

    BIA and BIA+ Certification

    As part of CallMiner’s commitment to accelerating return on investment for our customers, we offer advanced training to develop power users for your engagement analytics program.

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • 4 Ways To Use Call Recordings for Better Contact Center Performance

    4 Ways To Use Call Recordings for Better Contact Center Performance

    According to a recent survey by Contact Babel of contact center professionals, over 90% of businesses record their calls, but only 34% are analyzing them with a speech analytics solution. Even...

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  • Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights

    Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights

    The Voice of the Customer (VoC) represents your customers’ perceptions, needs, and requirements. Used as a research method to identify market opportunities, gauge customer sentiment, and gain...

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  • Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA54:48

    Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA

    Pull back the curtain from the contact center and shine as spotlight to uncover the key drivers of customer experience from every conversation being captured already!

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  • CallMiner Customer Success Directors

    CallMiner Customer Success Directors

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  • 5 Mistakes to Avoid to Create a Full Picture of the Customer Journey

    5 Mistakes to Avoid to Create a Full Picture of the Customer Journey

    The truth is that if you are tasked in your business to measure the customer experience based on interactions on a single channel, you will only get a one-dimensional view of the customer...

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