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  • US CallMiner Index: Communications

    US CallMiner Index: Communications

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

    US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

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  • What the Hack? Join us for our Hackathon!

    What the Hack? Join us for our Hackathon!

    For those of you who are not aware, I am on the research team here at CallMiner.  In research, we like to learn and try stuff.  If you are lucky enough to be a research scientist, then you know...

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  • US CallMiner Index: Insurance

    US CallMiner Index: Insurance

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  • US CallMiner Index: Banks

    US CallMiner Index: Banks

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  • Miss a Webinar? Catch Up Anytime!

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  • Making Sense of CX Alphabet Soup: NPS, CSAT, CES

    Making Sense of CX Alphabet Soup: NPS, CSAT, CES

    Delivering excellent customer service is no longer enough if businesses want to succeed in today’s competitive landscape. Customer experience (CX) is the new driving factor for business growth...

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  • Listening & Empathy Is Key To Stemming The Tide Of Customer Churn

    Listening & Empathy Is Key To Stemming The Tide Of Customer Churn

    The CallMiner Index UK  uncovered that call centres play a pivotal role in a consumer’s decision to switch their suppliers or stay loyal. In fact, the report reveals that 68% of customers are...

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  • UK Retail: Contact Centre Vertical Markets Report

    UK Retail: Contact Centre Vertical Markets Report

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    Use Our ROI Calculator to See the True Value of Customer Engagement Analytics

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  • UK Insurance: Contact Centre Vertical Market Report

    UK Insurance: Contact Centre Vertical Market Report

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  • UK Contact Centre Vertical Markets: Financial Services

    UK Contact Centre Vertical Markets: Financial Services

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  • LISTEN Update: Award Nominations, New Keynote, Hackathon, Workshops, Sessions & Activities!

    LISTEN Update: Award Nominations, New Keynote, Hackathon, Workshops, Sessions & Activities!

    This year’s 10th LISTEN event, CallMiner’s annual user conference, October 23-25th, provides even more educational, informative and interactive content in more than 30 sessions for all experience...

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  • Don't Miss LISTEN3:54

    Don't Miss LISTEN

    Register for LISTEN Oct 23-25, 2018 today!

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  • Why Attend LISTEN0:57

    Why Attend LISTEN

    Hear from attendees why LISTEN is the event for customer engagement analytics!

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  • Stop Avoidable Customer Churn with Great Customer Experience57:46

    Stop Avoidable Customer Churn with Great Customer Experience

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  • David Horsager: LISTEN 2018 Keynote Speaker2:20

    David Horsager: LISTEN 2018 Keynote Speaker

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  • Heather Hansen: LISTEN 2018 Keynote Speaker 1:19

    Heather Hansen: LISTEN 2018 Keynote Speaker

    <p>We are excited to announce our day 2 keynote speaker Heather Hansen communications consultant, speaker, and attorney. In her keynote: Every Call is a Trial – Learn How to Win Heather will share the

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • CallMiner Solution Packs

    CallMiner Solution Packs

    CallMiner Solution Packs are designed to jump start your speech analytics program with out-of-the-box content, leading to faster speed to intelligence.

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  • Engagement Optimization: CallMiner User Community

    Engagement Optimization: CallMiner User Community

    Learn more about EngagementOptimization.com. Work with your customer engagement professional peers to help navigate the evolution of customer engagement.

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  • Speech Analytics: Dial into Happy Customers, Better Compliance, and Greater Efficiency

    Speech Analytics: Dial into Happy Customers, Better Compliance, and Greater Efficiency

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  • Aberdeen: The ROI of Speech Analytics

    Aberdeen: The ROI of Speech Analytics

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