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  • LISTEN 2019 is “in the Books”

    LISTEN 2019 is “in the Books”

    It’s hard to believe after all the planning and hard work by so many people here at CallMiner that “LISTEN 2019 Velocity to Vision” at Margaritaville Resort in Hollywood FL is finally “in the...

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  • What is the CFPB Arbitration Rule? Definition & Best Practices

    What is the CFPB Arbitration Rule? Definition & Best Practices

    Arbitration between companies and consumers as an alternative form of conflict resolution often works as a strategic option for the company in question, affording it the opportunity to minimize...

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  • VOE Definition: What is a Verification of Employment (VOE)?

    VOE Definition: What is a Verification of Employment (VOE)?

    Ensuring your company deals with and employs only the best candidates can prove to be a very tricky feat. Although there are many honest applicants to positions and potential commitments, there...

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  • Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight

    Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight

    In this whitepaper, we’ll discuss the importance of VoC, how to measure it with data-driven strategies and tools to uncover value and transform CX for bottom-line impact and increased brand loyalty.

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  • Data Mining Tools Buying Guide: Expert Tips for Choosing the Best Data Mining Tools

    Data Mining Tools Buying Guide: Expert Tips for Choosing the Best Data Mining Tools

    Data mining is one of the most insight-giving and potentially the most powerful tool businesses can harness in the modern economy. The ability to recognize patterns comes with a myriad of...

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  • The 3 Deadly Sins of Gamifying in the Contact Centre

    The 3 Deadly Sins of Gamifying in the Contact Centre

    In our recent webinar we talked about How to Gamify Your Contact Centre and Motivate Advisors. But before you get into the depths of planning your gamification strategy, there are three deadly...

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  • Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI

    Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI

    This study identifies consumer concern around fraud, habits & channel preferences for communicating with brands & perceptions around use of artificial intelligence & speech technology to prevent fraud

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  • Customer Satisfaction Surveys: Examples, Templates & Tips for Better Surveys

    Customer Satisfaction Surveys: Examples, Templates & Tips for Better Surveys

    Gauging a customer’s overall satisfaction with your services and products can help you optimize for a better customer experience and better overall market performance. However, getting to know...

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  • CallMiner Profile In Forbes Magazine

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  • How to Choose the Best Data Visualization Tools

    How to Choose the Best Data Visualization Tools

    Big data is getting bigger with each passing year, but making sense of trends hidden deep in the heap of 1s and 0s is more confounding than ever. As metrics pile up, you may find yourself...

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • Customer Experience Demo | CallMiner 7:42

    Customer Experience Demo | CallMiner

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  • What is Customer Effort Score?

    What is Customer Effort Score?

    Implementing and tracking a customer effort score at your organization could be key in keeping your customers satisfied and improving their customer experience – a tough feat that can otherwise...

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  • Reduce Employee & Customer Churn with Actionable Engagement Insights

    Reduce Employee & Customer Churn with Actionable Engagement Insights

    It’s no secret that customer churn is costing businesses huge amounts. In fact, The Callminer Churn Index estimated that customer churn is costing UK businesses a whopping £25 billion a year!...

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  • 25 Tips & Best Practices for Identifying the Best Call Center Services

    25 Tips & Best Practices for Identifying the Best Call Center Services

    Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing...

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  • What is Call Center Outsourcing?

    What is Call Center Outsourcing?

    Presenting your customers with a functional resource that they can turn to if they encounter any difficulties in using your products or services is no small feat. Often enough, providing such a...

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  • Risk and  Compliance Demo | CallMiner 17:13

    Risk and Compliance Demo | CallMiner

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  • Key Takeaways From Our First UK Customer Analysts Forum

    Key Takeaways From Our First UK Customer Analysts Forum

    CallMiner’s first UK Customer Analysts Forum uncovered some brilliant ways for speech analytics to deliver a great return on investment. The day consisted of five workshops that afforded analysts...

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • Agent Performance & Contact Center Efficiency | CallMiner5:25

    Agent Performance & Contact Center Efficiency | CallMiner

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  • Women in Analytics Networking Event: A LISTEN 2019 Production

    Women in Analytics Networking Event: A LISTEN 2019 Production

    By Anya Korneyeva, Sr. Research Engineer at CallMiner Women make up 59% of the American workforce yet fill less than 17% of all roles in data and analytics — despite many holding degrees in...

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  • Webinar Roundtable: The Current State of TCPA Compliance59:13

    Webinar Roundtable: The Current State of TCPA Compliance

    Join two TCPA experts, Ryan Thurman and Parker Sutton, in a roundtable discussion about the current state of the TCPA and what you can do to minimize your risk of compliance exposure and litigation.

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  • Miss a Webinar? Catch Up Anytime!

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  • What is CSAT? Definition, How to Measure CSAT & Tips

    What is CSAT? Definition, How to Measure CSAT & Tips

    CSAT (Customer Satisfaction) is a measurement used to quantify the degree to which customers are satisfied with a service, product or experience. In most cases, the term “CSAT” is used in...

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