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  • Top 10 Gamification Blogs

    Top 10 Gamification Blogs

    Gamification is a popular strategy that contact centers use to improve employee performance as well as business results. Many contact centers have experienced increased revenues, higher sales,...

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  • Congratulations to the 2018 LISTEN Awards Winners

    Congratulations to the 2018 LISTEN Awards Winners

    At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success.  The LISTEN awards were presented to customer...

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  • Stop Losing Customers By Listening To Them With Speech Analytics57:13

    Stop Losing Customers By Listening To Them With Speech Analytics

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  • How Listening to Customer Impacts Your Bottom Line

    How Listening to Customer Impacts Your Bottom Line

    We recently published The CallMiner Index: Consumer Switching By Sector, The Reasons and The Impact of Call Centers and are hosting a webinar on November 13th to discuss the numerous findings. In...

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  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

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  • Collection Success Stories in the Contact Center: Part 2

    Collection Success Stories in the Contact Center: Part 2

    Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...

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  • Contact Babel US Contact Center Decision-Makers' Guide 2018

    Contact Babel US Contact Center Decision-Makers' Guide 2018

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  • Stop Avoidable Customer Churn With Great Agent Behavior

    Stop Avoidable Customer Churn With Great Agent Behavior

    If you see a business contact for the first time in months and they appear not to be interested in what you have to say, your desire to meet them again is likely to be low. If they also appear...

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  • CallMiner Eureka Alert Provides Next Generation Automated Monitoring, Redaction and Alerting

    CallMiner Eureka Alert Provides Next Generation Automated Monitoring, Redaction and Alerting

    At last week’s LISTEN customer conference, we announced how Eureka Alert combines AI-driven automated transcription, redaction, and alerting to provide real-time direction to contact center...

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics54:11

    Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics

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  • Cabot and CallMiner Win ‘Best Use of Technology’ Award at the Credit Excellence Awards

    Cabot and CallMiner Win ‘Best Use of Technology’ Award at the Credit Excellence Awards

    We are excited to announce that last week CallMiner and Cabot Credit Management  (Cabot)  won the ‘Best Use of Technology’ Award at the Credit Excellence Awards 2018 presented by Credit,...

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  • 5 Ways to Define What Enterprise-Ready Means for Speech Analytics

    5 Ways to Define What Enterprise-Ready Means for Speech Analytics

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • Not Valuing Customers Leads to $136 Billion Switching Epidemic

    Not Valuing Customers Leads to $136 Billion Switching Epidemic

    New research by CallMiner reveals that US businesses have contributed to a switching epidemic by not valuing customers or listening to them when they have problems. And it’s costing them...

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  • Announcing Medallia Partnership to Empower Voice of the Customer Insights

    Announcing Medallia Partnership to Empower Voice of the Customer Insights

    This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...

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  • US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

    US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • 20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

    20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

    From essentials like average handle time to broader metrics such as call center service levels, there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all...

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  • Speech Analytics Is A Crime Fighting Agent!

    Speech Analytics Is A Crime Fighting Agent!

    Fraud continues to be a significant problem for businesses around the world. As measures  to combat mail and Internet fraud increase, criminals are moving their attempts to contact centers. Too...

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  • Ventana Research: Putting Customer Conversations to Work

    Ventana Research: Putting Customer Conversations to Work

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  • Miss a Webinar? Catch Up Anytime!

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  • Thoughts From The AI Summit In San Francisco

    Thoughts From The AI Summit In San Francisco

    To most of external world we are a call center platform, more specifically a call center change and insight software.   Last week we had the opportunity to attend and speak, and really geek out...

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