CallMiner Agent Performance

Improve agent performance with speech and interaction analytics.

  • Agent Performance & Contact Center Efficiency Demo5:25

    Agent Performance & Contact Center Efficiency Demo

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  • Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

    Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

    Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent...

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  • Got Empathy? 3 Ways to Train Your Contact Centers Agents To Be More Empathetic  

    Got Empathy? 3 Ways to Train Your Contact Centers Agents To Be More Empathetic  

    The CallMiner Churn Index shows that listening is critical to keeping customers loyal. Listening to a customer seems like a relatively simple ask, but many contact center agents are getting it...

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  • When Automated QA Meets Digital Transformation You Fly a Friendlier Sky

    When Automated QA Meets Digital Transformation You Fly a Friendlier Sky

    According to a survey by Sabre published in Forbes of more than 100 airline executives,  51% said lack of technology stops them from improving customer experience.  Moreover, Accenture said about...

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  • Eureka Alert datasheet

    Eureka Alert datasheet

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  • Making the Grade: Using Automatic Scorecards to Improve Agent Performance

    Making the Grade: Using Automatic Scorecards to Improve Agent Performance

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  • 100 Call Center Management Tips: Expert Insights and Advice for Hiring and Training Call Center Agents, Motivating and Engaging Your Team, W

    100 Call Center Management Tips: Expert Insights and Advice for Hiring and Training Call Center Agents, Motivating and Engaging Your Team, W

    Managing call centers today involves much more than scheduling agents to staff the phone lines. Working as a call center agent is a stressful endeavor, and it’s up to you as a manager to...

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  • How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper1:09:16

    How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper

    Train contact centre agents to unlock the potential of agent-customer conversations and create positive experiences through coaching in real-time.

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • 3 Reasons Why Agent Empathy Makes for Happier Customers

    3 Reasons Why Agent Empathy Makes for Happier Customers

    The CallMiner Churn Index shows that listening is critical to keeping customers loyal. When asked about their emotional state before making a call to a call centre, the top response by almost...

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts

    Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts

    Call center agents must be ready to handle a variety of situations and customer interactions, making scripts for different purposes a must for some companies. Whether you employ scripted language...

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  • 5 Ways to Create Engaged & Empowered Call Center Agents

    5 Ways to Create Engaged & Empowered Call Center Agents

    Hiring new call center agents is never easy. Employee or agent engagement is a measurement of their performance. Learn 5 tips to keep agents productive and your business successful.

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  • The Agent Churn Cycle: Why It Happens and How to Prevent It

    The Agent Churn Cycle: Why It Happens and How to Prevent It

    Today’s contact centers are all too familiar with agent turnover. The industry’s employee turnover rates remain more than double the average for all other U.S. occupations, with large call...

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  • CallMiner Analyze: Actionable Insight from Customer Engagement2:28

    CallMiner Analyze: Actionable Insight from Customer Engagement

    CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.

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  • Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

    Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

    Monitoring speech and digital channels for quality management (QM) can be easier if you transition to analytics-enabled quality management (AQM).

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  • 4 Ways To Use Call Recordings for Better Contact Center Performance

    4 Ways To Use Call Recordings for Better Contact Center Performance

    According to a recent survey by Contact Babel of contact center professionals, over 90% of businesses record their calls, but only 34% are analyzing them with a speech analytics solution. Even...

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  • Your Questions on Call Center Agent Engagement Answered

    Your Questions on Call Center Agent Engagement Answered

    Agent or employee engagement is a vital topic in call center management. Many contact centers are new to defining what employee engagement looks like, measuring, and figuring out how to tie...

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  • How AQA Improves your CX and Bottom Line featuring DMG Consulting LLC58:22

    How AQA Improves your CX and Bottom Line featuring DMG Consulting LLC

    Learn how the Analytics-Enabled Quality Assurance application can cost-effectively listen to 100% of calls and identify company, product or employee trends.

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  • Eureka Coach datasheet

    Eureka Coach datasheet

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  • Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester1:03:21

    Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester

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