CallMiner Agent Performance

Improve agent performance with speech and interaction analytics.

  • 25 Tips & Best Practices for Identifying the Best Call Center Services

    25 Tips & Best Practices for Identifying the Best Call Center Services

    Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing...

    Read Article
  • What is CSAT? Definition, How to Measure CSAT & Tips

    What is CSAT? Definition, How to Measure CSAT & Tips

    CSAT (Customer Satisfaction) is a measurement used to quantify the degree to which customers are satisfied with a service, product or experience. In most cases, the term “CSAT” is used in...

    Read Article
  • Consumer Empathy: 5 Tips for Deepening Customer Empathy

    Consumer Empathy: 5 Tips for Deepening Customer Empathy

    What’s the one skill that every customer support agent should have? Ask this question to anyone who has served in customer support, and they will have customer empathy high on their list. Customer...

    Read Article
  • Anatomy of a Successful Call Center Agent: 25 Tips & Characteristics

    Anatomy of a Successful Call Center Agent: 25 Tips & Characteristics

    There are many characteristics that successful call center agents share, some being more important than others. Additionally, there are some characteristics that will be more important based on...

    Read Article
  • How to Build a Speech Analytics Program56:41

    How to Build a Speech Analytics Program

    Watch Video
  • Agent Performance & Contact Center Efficiency | CallMiner5:25

    Agent Performance & Contact Center Efficiency | CallMiner

    Watch Video
  • Making the Grade: Using Automatic Scorecards to Improve Agent Performance

    Making the Grade: Using Automatic Scorecards to Improve Agent Performance

    Learn More
  • Increase Sales Effectiveness with CallMiner2:27

    Increase Sales Effectiveness with CallMiner

    Watch Video
  • Miss a Webinar? Catch Up Anytime!

    Watch Now
  • Call Center Quality Assurance Guide

    Call Center Quality Assurance Guide

    Call center quality management or quality assurance makes sure the desired outcomes are met for both your agents and your customers.

    Learn More
  • Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

    Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

    Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent...

    Read Article
  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

    SIGN UP!
  • Agent Performance & Contact Center Efficiency Demo5:25

    Agent Performance & Contact Center Efficiency Demo

    Watch Video
  • Got Empathy? 3 Ways to Train Your Contact Centers Agents To Be More Empathetic  

    Got Empathy? 3 Ways to Train Your Contact Centers Agents To Be More Empathetic  

    The CallMiner Churn Index shows that listening is critical to keeping customers loyal. Listening to a customer seems like a relatively simple ask, but many contact center agents are getting it...

    Read Article
  • When Automated QA Meets Digital Transformation You Fly a Friendlier Sky

    When Automated QA Meets Digital Transformation You Fly a Friendlier Sky

    According to a survey by Sabre published in Forbes of more than 100 airline executives,  51% said lack of technology stops them from improving customer experience.  Moreover, Accenture said about...

    Read Article
  • Eureka Alert datasheet

    Eureka Alert datasheet

    Learn More
  • 100 Call Center Management Tips: Expert Insights and Advice for Hiring and Training Call Center Agents, Motivating and Engaging Your Team, W

    100 Call Center Management Tips: Expert Insights and Advice for Hiring and Training Call Center Agents, Motivating and Engaging Your Team, W

    Managing call centers today involves much more than scheduling agents to staff the phone lines. Working as a call center agent is a stressful endeavor, and it’s up to you as a manager to cultivate...

    Read Article
  • How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper1:09:16

    How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper

    Train contact centre agents to unlock the potential of agent-customer conversations and create positive experiences through coaching in real-time.

    Watch Video
  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

    Watch Video
  • 3 Reasons Why Agent Empathy Makes for Happier Customers

    3 Reasons Why Agent Empathy Makes for Happier Customers

    The CallMiner Churn Index shows that listening is critical to keeping customers loyal. When asked about their emotional state before making a call to a call centre, the top response by almost...

    Read Article
  • Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts

    Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts

    Call center agents must be ready to handle a variety of situations and customer interactions, making scripts for different purposes a must for some companies. Whether you employ scripted language...

    Read Article
  • 5 Ways to Create Engaged & Empowered Call Center Agents

    5 Ways to Create Engaged & Empowered Call Center Agents

    Hiring new call center agents is never easy. Employee or agent engagement is a measurement of their performance. Learn 5 tips to keep agents productive and your business successful.

    Learn More
  • loading
    Loading More...