Previous Article
Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback
Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality faci...

Next Article
Got Empathy? 3 Ways to Train Your Contact Centers Agents To Be More Empathetic  
Got Empathy? 3 Ways to Train Your Contact Centers Agents To Be More Empathetic  

The CallMiner Churn Index shows that listening is critical to keeping customers loyal. Listening to a cust...