Americollect Customer Success Story

Americollect believes in taking a new approach collection services, by being ridiculously nice. By using CallMiner Eureka to analyze data for better agent performance and sales optimization, while being sensitive to their customer's needs. 

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How HomeServe USA Improved Agent Performance, CX and Results with Speech Analytics
How HomeServe USA Improved Agent Performance, CX and Results with Speech Analytics

Understanding call flow, agent skill sets and customer sentiment are key metrics to assess and address in o...

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Best Practices in First Contact Resolution Roundtable
Best Practices in First Contact Resolution Roundtable

First call resolution is starting to become less about customer satisfaction, and more about customer inter...