Automating the Performance Management Process with Contact Analytics

If you run a contact center, you know how important it is to have agents who meet their goals. Traditional approaches to performance management can be time consuming and inefficient. That’s where CallMiner speech analytics comes in.

CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on. Even better, 100% of your contacts are scored!

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Real-Time Performance Monitoring with Speech Analytics with EurekaLive
Real-Time Performance Monitoring with Speech Analytics with EurekaLive

CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls ...

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Leveraging Gamification & Analytics to Drive Agent Engagement & Performance
Leveraging Gamification & Analytics to Drive Agent Engagement & Performance

Hear from experts their approaches to using speech analytics to measure and score their gamification progra...