Interaction Analytics Lead to Happier Agents & Customer Satisfaction

Bluegreen Vacations is a timeshare and vacation club management company headquartered in Boca Raton, FL. In 2013 it was honored as an innovator after its award-winning CallMiner Eureka interaction analytics rollout. Interaction analytics:

  • Improved CSAT by 26%
  • Improved agent quality scores by 19%
  • Increased sales performance by 48%
  • Achieved ROI in less than one year
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Getting to the Root of Displeasure
Getting to the Root of Displeasure

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Using Interaction Analytics to Handle Abusive Customers
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