Conn's Home Plus Customer Success Story

Conn's Home Plus is an electronics and home appliance retailer, which also offers financing to their customers.  Their multiple call centers and over 350 agents rely on CallMiner to supply real-time agent feedback for stronger coaching to create a better customer experience. 

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Best Practices for Peak Call Centre Agent Performance Using Interaction Analytics
Best Practices for Peak Call Centre Agent Performance Using Interaction Analytics

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What Is Escalation/Incident Management? Prevention, Challenges, and How Real-Time Monitoring Can Help
What Is Escalation/Incident Management? Prevention, Challenges, and How Real-Time Monitoring Can Help

A Definition of Escalation/Incident Management In short, escalation management involves transferring calls...