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TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics
See how TradeGlobal uses customer journey and interaction analytics to solve repeat call drivers, improve a...
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If you see a business contact for the first time in months and they appear not to be interested in what you have to say, your desire to meet them again is likely to be low. If they also appear...
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Contact centers rely on agents to deliver a lasting customer experiences and exceptional customer service with every interaction. Without a strong frontline call center staff, you risk losing...
Keep Your Call Center At-Home Agents Engaged
Remote employment is becoming increasingly popular across the United States. Working from home gives employees a break from the constant office noise along with the opportunity to embrace a more...
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When a customer contacts your call center, they expect answers to their questions and solutions for their problems. They don’t expect to find themselves on hold for a long time or talking to an...
Deliver Performance Scores Directly to Your Agents
When it comes to improving efficiency, many call centers choose to record phone calls and track average handle time, and first call resolution rates. The less effort required on every call...
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The Intelligent Contact Center
SiriusXM Customer Success Story
Conversations with Your Customers: Tone is Everything!
“Use your voice.” “Watch your tone.” “It’s not what you say, it’s how you say it.” Sounds like a conversation a parent has with a teenager, right? But if you want more satisfied customers, more...
How Thomson Reuters Identifies Root Cause in Reduce Calls with Speech Analytics