Real-Time Performance Monitoring with Speech Analytics with EurekaLive

CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics using advanced speech analytics technology. Designed to provide real-time actionable information to supervisors, quality analysts, and agents, EurekaLive is customizable to address a wide spectrum of business needs.

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Best Practices in First Contact Resolution Roundtable
Best Practices in First Contact Resolution Roundtable

First call resolution is starting to become less about customer satisfaction, and more about customer inter...

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Automating the Performance Management Process with Contact Analytics
Automating the Performance Management Process with Contact Analytics

CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast ...