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Using Gamification to Improve Contact Center Performance

Gamification is an innovation that has quickly attracted a large and loyal following because of its proven ability to improve engagement. However, despite its rapidly growing adoption, gamification is frequently misunderstood and mischaracterized as a consumer marketing technique. In fact, the use cases and benefits are much broader.

Learn how gamification can be used in the call center to improve performance and engagement.

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How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia
How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia

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Identify Root Cause to Reduce Calls Featuring Thomson Reuter's
Identify Root Cause to Reduce Calls Featuring Thomson Reuter's

CallMiner speech analytics is used by Thomson Reuters to identify what drove customers to call, understand ...