BPO

Improves sales and agent satisfaction with speech analytics

  • Sales Effectiveness2:27

    Sales Effectiveness

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  • Agent Performance & Contact Center Efficiency Demo5:25

    Agent Performance & Contact Center Efficiency Demo

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  • Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers

    Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers

    Through advanced use of speech and text analytics, Praxidia delivers managed analytics and consulting the improve ROI for its clients. Read their success with largest US airline for web chat.

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  • Risk and Compliance Demo17:13

    Risk and Compliance Demo

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  • Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

    Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

    Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...

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  • 4 Measurements of CX Success in the Outsourced Contact Center

    4 Measurements of CX Success in the Outsourced Contact Center

    When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. And it is no surprise that the number of home-based customer...

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  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

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  • Customer Experience Demo7:42

    Customer Experience Demo

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  • Real Time Resolutions Improves Contact Center Efficiency

    Real Time Resolutions Improves Contact Center Efficiency

    See how Real Time Resolutions increased call center efficiency, decreased operational costs and improved call volumes in their contact center.

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  • Speech Analytics Delivers Significant Sales & Process Improvements

    Speech Analytics Delivers Significant Sales & Process Improvements

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  • Afni Improves CSAT, Sales and FCR with Automated Analytics

    Afni Improves CSAT, Sales and FCR with Automated Analytics

    Learn how BPO Afni improved sales, higher customer satisfaction, and time savings with speech analytics, allowing managers to do more to grow the business.

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  • How Dialog Direct Accelerates Sales Effectiveness and CX59:25

    How Dialog Direct Accelerates Sales Effectiveness and CX

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  • Contact Center Efficiency2:22

    Contact Center Efficiency

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  • Using Interaction Analytics to Digitize & Optimize Performance

    Using Interaction Analytics to Digitize & Optimize Performance

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  • TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics

    TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics

    Learn how TradeGlobal used speech analytics to deliver best-in-class service and customer experiences by continuously evaluating agent performance.

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  • Reduce Churn and Increase Customer Satisfaction with Speech Analytics

    Reduce Churn and Increase Customer Satisfaction with Speech Analytics

    Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.

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  • The Importance of Contact Centre Efficiency and Customer Experience as Energy Pricing Faces Scrutiny

    The Importance of Contact Centre Efficiency and Customer Experience as Energy Pricing Faces Scrutiny

    By: Frank Sherlock, Vice President, EMEA Sales With energy prices rising, the UK government recently announced an independent review into the total cost of electricity and factors that could be...

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  • Defenders Improves Sales Agent Performance

    Defenders Improves Sales Agent Performance

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  • Using Gamification to Improve Contact Center Performance

    Using Gamification to Improve Contact Center Performance

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  • Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.

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