BPO

Improves sales and agent satisfaction with speech analytics

  • Sales Effectiveness2:27

    Sales Effectiveness

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    Afni Improves CSAT, Sales and FCR with Automated Analytics

    Learn how BPO Afni improved sales, higher customer satisfaction, and time savings with speech analytics, allowing managers to do more to grow the business.

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    Improve the Customer Experience with Interaction Analytics

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    Delta Outsource Group Achieves Optimal Revenue Recovery

    Learn how Delta Outsource Group leverages speech analytics to improve call center efficiency and increase revenue recovery through monitoring of 100% of collector calls.

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    Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.

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    How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI

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    Optimize Performance Work-at-Home Agents

    Learn best practices and tips on how to manage, evaluate, motivate and achieve optimal performance from your remote agents.

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    Contact Center Efficiency

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  • Developing Best Practices to Improve Agent Performance Through Interaction Analytics Insights

    Developing Best Practices to Improve Agent Performance Through Interaction Analytics Insights

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