Supporting your customers is a costly endeavor. The key to reducing costs and improving overall efficiency, is understanding how customers are interacting with your contact center. Speech analytics can reveal opportunities to streamline processes, eliminate unnecessary steps, and more effectively schedule and allocate the human resources.
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Learn how BPO Afni improved sales, higher customer satisfaction, and time savings with speech analytics, allowing managers to do more to grow the business.
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By: Frank Sherlock, Vice President, EMEA Sales With energy prices rising, the UK government recently announced an independent review into the total cost of electricity and factors that could be...
Learn how Delta Outsource Group leverages speech analytics to improve call center efficiency and increase revenue recovery through monitoring of 100% of collector calls.
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1:01:45Learn best practices and tips on how to manage, evaluate, motivate and achieve optimal performance from your remote agents.
Developing Best Practices to Improve Agent Performance Through Interaction Analytics Insights