Supporting your customers is a costly endeavor. The key to reducing costs and improving overall efficiency, is understanding how customers are interacting with your contact center. Speech analytics can reveal opportunities to streamline processes, eliminate unnecessary steps, and more effectively schedule and allocate the human resources.
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4 Measurements of CX Success in the Outsourced Contact Center
When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. And it is no surprise that the number of home-based customer...
See how Real Time Resolutions increased call center efficiency, decreased operational costs and improved call volumes in their contact center.
Learn how BPO Afni improved sales, higher customer satisfaction, and time savings with speech analytics, allowing managers to do more to grow the business.
Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.
The Importance of Contact Center Efficiency and Customer Experience as Energy Pricing Faces Scrutiny
By: Frank Sherlock, Vice President, EMEA Sales With energy prices rising, the UK government recently announced an independent review into the total cost of electricity and factors that could be...
Learn how Delta Outsource Group leverages speech analytics to improve call center efficiency and increase revenue recovery through monitoring of 100% of collector calls.
Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.
1:01:45Learn best practices and tips on how to manage, evaluate, motivate and achieve optimal performance from your remote agents.
Developing Best Practices to Improve Agent Performance Through Interaction Analytics Insights