Contact Center Efficiency

Supporting your customers is a costly endeavor. The key to reducing costs and improving overall efficiency, is understanding how customers are interacting with your contact center. Speech analytics can reveal opportunities to streamline processes, eliminate unnecessary steps, and more effectively schedule and allocate the human resources.

Previous Flipbook
Afni Improves CSAT, Sales and FCR with Automated Analytics
Afni Improves CSAT, Sales and FCR with Automated Analytics

Learn how BPO Afni improved sales, higher customer satisfaction, and time savings with speech analytics, al...

Next Flipbook
Real-Time Feedback Takes Agent Performance and Compliance to New Levels
Real-Time Feedback Takes Agent Performance and Compliance to New Levels

Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for i...