Speech Analytics Delivers Significant Sales & Process Improvements

Read how customer experience and marketing solutions experts Dialog Direct used speech analytics to deliver significant sales and contact center process improvements.

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Real Time Resolutions Improves Contact Center Efficiency
Real Time Resolutions Improves Contact Center Efficiency

See how Real Time Resolutions increased call center efficiency, decreased operational costs and improved ca...

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Afni Improves CSAT, Sales and FCR with Automated Analytics
Afni Improves CSAT, Sales and FCR with Automated Analytics

Learn how BPO Afni improved sales, higher customer satisfaction, and time savings with speech analytics, al...