Read how customer experience and marketing solutions experts Dialog Direct used speech analytics to deliver significant sales and contact center process improvements.
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Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics
Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...
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Real Time Resolutions Improves Contact Center Efficiency
See how Real Time Resolutions increased call center efficiency, decreased operational costs and improved call volumes in their contact center.
TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics
Learn how TradeGlobal used speech analytics to deliver best-in-class service and customer experiences by continuously evaluating agent performance.
Reduce Churn and Increase Customer Satisfaction with Speech Analytics
Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.
The Importance of Contact Centre Efficiency and Customer Experience as Energy Pricing Faces Scrutiny
By: Frank Sherlock, Vice President, EMEA Sales With energy prices rising, the UK government recently announced an independent review into the total cost of electricity and factors that could be...
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Afni Improves CSAT, Sales and FCR with Automated Analytics
Learn how BPO Afni improved sales, higher customer satisfaction, and time savings with speech analytics, allowing managers to do more to grow the business.
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Real-Time Feedback Takes Agent Performance and Compliance to New Levels
Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.
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Delta Outsource Group Achieves Optimal Revenue Recovery
Learn how Delta Outsource Group leverages speech analytics to improve call center efficiency and increase revenue recovery through monitoring of 100% of collector calls.
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