We'd like to learn a bit more about you before downloading this whitepaper.

First Name
Last Name
Job Title
# of Agents
Do you currently have speech analytics?
Opt-in for future communication?
Thank You!
Error - something went wrong!

How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI

February 14, 2018

Analytics is one of the more versatile and powerful innovations that has become available to contact centers. Today interaction analytics is being used to reduce call times and raise agent productivity and increase revenues from sales and collections operations. It is also used to improve adherence to best practices, improve documentation and compliance with TCPA (Telephone Consumer Protection Act), FDCPA (Fair Debt Collection Practices Act) and other regulations, optimize the customer journey across all contact channels and touchpoints, and provide a more efficient, satisfying, targeted and optimized customer experience.

Previous Flipbook
Delta Outsource Group Achieves Optimal Revenue Recovery
Delta Outsource Group Achieves Optimal Revenue Recovery

Learn how Delta Outsource Group leverages speech analytics to improve call center efficiency and increase r...

Next Video
Optimize Performance Work-at-Home Agents
Optimize Performance Work-at-Home Agents

Learn best practices and tips on how to manage, evaluate, motivate and achieve optimal performance from you...