Analytics is one of the more versatile and powerful innovations that has become available to contact centers. Today interaction analytics is being used to reduce call times and raise agent productivity and increase revenues from sales and collections operations. It is also used to improve adherence to best practices, improve documentation and compliance with TCPA (Telephone Consumer Protection Act), FDCPA (Fair Debt Collection Practices Act) and other regulations, optimize the customer journey across all contact channels and touchpoints, and provide a more efficient, satisfying, targeted and optimized customer experience.
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Delta Outsource Group Achieves Optimal Revenue Recovery
Learn how Delta Outsource Group leverages speech analytics to improve call center efficiency and increase r...
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Speech Analytics Delivers Significant Sales & Process Improvements
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Contact Center Efficiency
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TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics
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Reduce Churn and Increase Customer Satisfaction with Speech Analytics
Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.
The Importance of Contact Centre Efficiency and Customer Experience as Energy Pricing Faces Scrutiny
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