Real Time Resolutions Improves Contact Center Efficiency

See how Real Time Resolutions reduced after call work (ACW), decreased operational costs and improved call volumes in their contact center.

Here are some of the results Real Time Resolutions achieved:

  • Reduced After Call Work (ACW) by 62% in just three months
  • Reduced Average Handle Time (AHT) by 60%
  • Eliminated manual call categorization
  • Increased daily call volumes by 82%
  • With CallMiner Eureka Interaction Analytics, you can achieve results like this, too.

In this case study you will learn how to:

  • Reduce ACW by automating call categorization
  • Cut costs of customer interactions
  • Optimize agent performance
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Using Interaction Analytics to Digitize & Optimize Performance
Using Interaction Analytics to Digitize & Optimize Performance

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TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics
TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics

Learn how TradeGlobal used speech analytics to deliver best-in-class service and customer experiences by co...