USCB America Benefits from CallMiner Eureka Platform

USCB America provides business process outsourcing and accounts receivable solutions to Healthcare, Retail, Banking creditors, and Government Municipalities.

View this video to learn how CallMiner Eureka empowered USCB improve compliance and cut training time in HALF.

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Remote Agents: Managing a WFH Contact Center
Remote Agents: Managing a WFH Contact Center

This report provides advice to empower agents during this era of remote working.

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Contact Center Practices and Guidelines for Managing Through COVID-19
Contact Center Practices and Guidelines for Managing Through COVID-19

To help organizations migrate to a remote workforce during COVID-19, we have compiled a list of practical a...