CallMiner Advantages

See what sets CallMiner apart from other engagement analytics vendors and drives our impressive NPS rating

  • CallMiner Customer Success Directors

    CallMiner Customer Success Directors

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • BIA and BIA+ Certification

    BIA and BIA+ Certification

    As part of CallMiner’s commitment to accelerating return on investment for our customers, we offer advanced training to develop power users for your engagement analytics program.

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  • CallMiner Visualize: Powered by Tableau®2:21

    CallMiner Visualize: Powered by Tableau®

    CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.

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  • What is Sentiment Analysis? Examples, Best Practices, & More

    What is Sentiment Analysis? Examples, Best Practices, & More

    A Definition of Sentiment Analysis Sentiment analysis is a method for gauging opinions of individuals or groups, such as a segment of a brand’s audience or an individual customer in communication...

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  • Visualize Datasheet

    Visualize Datasheet

    Visualize, powered by Tableau®, brings your speech analytics data story to life

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  • Eureka Capture Datasheet

    Eureka Capture Datasheet

    Real-time audio for speech analytics.

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  • 10 Speech Analytics Needs to Know for CX Pros

    10 Speech Analytics Needs to Know for CX Pros

    Read our 10 “needs to know” to introduce CX professionals who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.

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  • How AI Improves the Customer Experience

    How AI Improves the Customer Experience

    Real Use Cases of Engagement Analytics & Automation for Contact Center Success

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • CallMiner Analyze: Actionable Insight from Customer Engagement2:28

    CallMiner Analyze: Actionable Insight from Customer Engagement

    CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • CallMiner Advantages: Head & Shoulders Above the Rest

    CallMiner Advantages: Head & Shoulders Above the Rest

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  • Is Your Data Being Held Hostage (by your Speech Analytics Vendor)

    Is Your Data Being Held Hostage (by your Speech Analytics Vendor)

    Many call centers utilize speech analytics solutions because it helps streamline their overall operations and better track agent performance. When you decide to invest in a solution, you trust...

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  • Why Work with CallMiner2:09

    Why Work with CallMiner

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  • CallMiner Solution Packs

    CallMiner Solution Packs

    CallMiner Solution Packs are designed to jump start your speech analytics program with out-of-the-box content, leading to faster speed to intelligence.

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  • Engagement Optimization: CallMiner User Community

    Engagement Optimization: CallMiner User Community

    Learn more about EngagementOptimization.com. Work with your customer engagement professional peers to help navigate the evolution of customer engagement.

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  • Eureka Platform Intro

    Eureka Platform Intro

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  • How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI

    How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI

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  • Eureka Security datasheet

    Eureka Security datasheet

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  • Eureka Redact datasheet

    Eureka Redact datasheet

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