CallMiner Advantages

See what sets CallMiner apart from other engagement analytics vendors and drives our impressive NPS rating

  • How AI Improves the Customer Experience

    How AI Improves the Customer Experience

    Real Use Cases of Engagement Analytics & Automation for Contact Center Success

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • CallMiner Analyze: Actionable Insight from Customer Engagement2:28

    CallMiner Analyze: Actionable Insight from Customer Engagement

    CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • CallMiner Advantages: Head & Shoulders Above the Rest

    CallMiner Advantages: Head & Shoulders Above the Rest

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  • Why Work with CallMiner2:09

    Why Work with CallMiner

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  • CallMiner Solution Packs

    CallMiner Solution Packs

    CallMiner Solution Packs are designed to jump start your speech analytics program with out-of-the-box content, leading to faster speed to intelligence.

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  • Engagement Optimization: CallMiner User Community

    Engagement Optimization: CallMiner User Community

    Learn more about EngagementOptimization.com. Work with your customer engagement professional peers to help navigate the evolution of customer engagement.

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  • Eureka Platform Intro

    Eureka Platform Intro

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  • How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI

    How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI

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  • Eureka Security datasheet

    Eureka Security datasheet

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  • Eureka Redact datasheet

    Eureka Redact datasheet

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  • Eureka Xchange datasheet

    Eureka Xchange datasheet

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  • CallMiner Best Practices for Analytics and Business Intelligence

    CallMiner Best Practices for Analytics and Business Intelligence

    Learn in this CRMXchange discussion best practice for analytics and business intelligence.

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  • Eureka Playbooks datasheet

    Eureka Playbooks datasheet

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  • Eureka API datasheet

    Eureka API datasheet

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  • 10 Best Practices You Need to Make the Most of Your Speech Analytics

    10 Best Practices You Need to Make the Most of Your Speech Analytics

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  • Sales Effectiveness2:27

    Sales Effectiveness

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  • Customer Experience2:35

    Customer Experience

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  • Top 4 Ways to Quantify Interaction Analytics ROI to Your CFO

    Top 4 Ways to Quantify Interaction Analytics ROI to Your CFO

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