Supporting your customers is a costly endeavor. The key to reducing costs and improving overall efficiency, is understanding how customers are interacting with your contact center. Speech analytics can reveal opportunities to streamline processes, eliminate unnecessary steps, and more effectively schedule and allocate the human resources.
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CallMiner Customer Success Directors
BIA and BIA+ Certification
As part of CallMiner’s commitment to accelerating return on investment for our customers, we offer advanced training to develop power users for your engagement analytics program.
CallMiner Visualize: Powered by Tableau®
CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.
What is Sentiment Analysis? Examples, Best Practices, & More
A Definition of Sentiment Analysis Sentiment analysis is a method for gauging opinions of individuals or groups, such as a segment of a brand’s audience or an individual customer in communication...
Visualize, powered by Tableau®, brings your speech analytics data story to life
Eureka Capture Datasheet
Real-time audio for speech analytics.
10 Speech Analytics Needs to Know for CX Pros
Read our 10 “needs to know” to introduce CX professionals who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.
How AI Improves the Customer Experience
Real Use Cases of Engagement Analytics & Automation for Contact Center Success
CallMiner Coach: Real-Time Agent Quality Management
CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
CallMiner Analyze: Actionable Insight from Customer Engagement
CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
The CX Pro’s Guide to Speech Analytics
Read how speech analytics can uniquely empower customer experience initiatives!
CallMiner Advantages: Head & Shoulders Above the Rest
Is Your Data Being Held Hostage (by your Speech Analytics Vendor)
Many call centers utilize speech analytics solutions because it helps streamline their overall operations and better track agent performance. When you decide to invest in a solution, you trust...
Why Work with CallMiner
CallMiner Solution Packs
CallMiner Solution Packs are designed to jump start your speech analytics program with out-of-the-box content, leading to faster speed to intelligence.
Engagement Optimization: CallMiner User Community
Learn more about EngagementOptimization.com. Work with your customer engagement professional peers to help navigate the evolution of customer engagement.
Eureka Platform Intro
How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI
Eureka Security datasheet
Eureka Redact datasheet