In sales focused contact centers, optimizing agent and contact center performance has direct impact on topline revenue. Understanding what is happening within your sales conversations is the key to unlocking immediate opportunities for increasing your sales.
Other content in this Stream
Eureka Capture Datasheet
Real-time audio for speech analytics.
10 Speech Analytics Needs to Know for CX Pros
Read our 10 “needs to know” to introduce CX professionals who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.
How AI Improves the Customer Experience
Real Use Cases of Engagement Analytics & Automation for Contact Center Success
CallMiner Coach: Real-Time Agent Quality Management
CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
CallMiner Analyze: Actionable Insight from Customer Engagement
CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
The CX Pro’s Guide to Speech Analytics
Read how speech analytics can uniquely empower customer experience initiatives!
CallMiner Advantages: Head & Shoulders Above the Rest
Why Work with CallMiner
CallMiner Solution Packs
CallMiner Solution Packs are designed to jump start your speech analytics program with out-of-the-box content, leading to faster speed to intelligence.
Engagement Optimization: CallMiner User Community
Learn more about EngagementOptimization.com. Work with your customer engagement professional peers to help navigate the evolution of customer engagement.
Eureka Platform Intro
How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI
Eureka Security datasheet
Eureka Redact datasheet
Eureka Xchange datasheet
CallMiner Best Practices for Analytics and Business Intelligence
Learn in this CRMXchange discussion best practice for analytics and business intelligence.
Eureka Playbooks datasheet
Eureka API datasheet
10 Best Practices You Need to Make the Most of Your Speech Analytics