You’ve been hearing for years about what speech analytics can do for your contact center. There’s so many options – it’s hard to determine what’s real and what’s not.
Watch this workshop with our expert Customer Service Directors as the take you through the critical components you need to consider.
- Goals: How to define and prioritize
- Data Collection: What information do you need, what do you have, what are you missing
- Staff: How do you get the right departments involved and who needs to be included
- Reporting: Who gets reports, what format are reports in, reactions to new information
After 60 minutes you will leave with an outline of steps required for a successful program.