CallMiner Voice of the Customer

Voice of the customer best practices

  • Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights

    Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights

    The Voice of the Customer (VoC) represents your customers’ perceptions, needs, and requirements. Used as a research method to identify market opportunities, gauge customer sentiment, and gain...

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  • 5 Mistakes to Avoid to Create a Full Picture of the Customer Journey

    5 Mistakes to Avoid to Create a Full Picture of the Customer Journey

    The truth is that if you are tasked in your business to measure the customer experience based on interactions on a single channel, you will only get a one-dimensional view of the customer...

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  • CallMiner Visualize: Powered by Tableau®2:21

    CallMiner Visualize: Powered by Tableau®

    CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.

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  • Multi-Channel Interaction Analytics

    Multi-Channel Interaction Analytics

    CallMiner’s Eureka multichannel analytics eliminates channel boundaries to deliver insight across voice and text-based interactions.

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  • 6 Ways Customer Engagement Analytics Can Go Beyond the Survey

    6 Ways Customer Engagement Analytics Can Go Beyond the Survey

    CX pros sit on a data goldmine in their call center that could complete their picture of the customer journey beyond the survey, giving them the edge needed to keep customers loyal and spending more.

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  • Voice of Customer Analytics3:07

    Voice of Customer Analytics

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  • What is Customer Journey Analytics?

    What is Customer Journey Analytics?

    Customer interactions don’t happen in a vacuum; your customers interact with your company through myriad channels and at many different stages throughout the buyer’s journey. While analytics for...

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  • Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    It’s time to create a complete picture of the customer experience with unsolicited feedback with speech analytics from CallMiner Eureka.

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  • Visualize Datasheet

    Visualize Datasheet

    Visualize, powered by Tableau®, brings your speech analytics data story to life

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  • The True Path to Measuring Customer Sentiment Through Speech Analytics

    The True Path to Measuring Customer Sentiment Through Speech Analytics

    Sentiment analysis has become an industry phrase that has ushered in an acute focus for organizations toward as both a necessity in business success and a core differentiator in customer...

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  • Solution News: CallMiner Launches Customer Experience Solution Pack

    Solution News: CallMiner Launches Customer Experience Solution Pack

    CallMiner today announced the launch of a CX Solution Pack for enhanced customer experience insights both within and beyond the contact center. The CX Solution Pack provides customer intelligence...

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  • 10 Speech Analytics Needs to Know for CX Pros

    10 Speech Analytics Needs to Know for CX Pros

    Read our 10 “needs to know” to introduce CX professionals who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.

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  • Customer Experience & Voice of the Customer Datasheet

    Customer Experience & Voice of the Customer Datasheet

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  • Customer Engagement Optimization4:14

    Customer Engagement Optimization

    You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.

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  • What is Voice of the Customer? 25 Experts Give Best Practices

    What is Voice of the Customer? 25 Experts Give Best Practices

    Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. Essentially, the process of finding the voice of the customer can be...

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • NPS Scores and CX Scorecards: Is Your Survey Data Telling the Whole Story?

    NPS Scores and CX Scorecards: Is Your Survey Data Telling the Whole Story?

    Numbers don’t lie. Or do they? Net Promoter Scores (NPS) and similar measures are often touted as valuable tools for keeping a finger on the pulse of customer satisfaction and improving the...

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  • Stop Losing Customers By Listening To Them With Speech Analytics57:13

    Stop Losing Customers By Listening To Them With Speech Analytics

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  • Voice of the Customer Analytics: The Power of VOC Insights in Improving Service

    Voice of the Customer Analytics: The Power of VOC Insights in Improving Service

    One of the biggest challenge businesses face in providing better customer service is truly understanding their customers. Figuring out why customers are reaching out and what drives their...

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  • Ventana Research: Putting Customer Conversations to Work

    Ventana Research: Putting Customer Conversations to Work

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