CallMiner Voice of the Customer

Voice of the customer best practices

  • 6 Ways Customer Engagement Analytics Can Go Beyond the Survey

    6 Ways Customer Engagement Analytics Can Go Beyond the Survey

    CX pros sit on a data goldmine in their call center that could complete their picture of the customer journey beyond the survey, giving them the edge needed to keep customers loyal and spending more.

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  • Voice of Customer Analytics3:07

    Voice of Customer Analytics

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  • What is Customer Journey Analytics?

    What is Customer Journey Analytics?

    Customer interactions don’t happen in a vacuum; your customers interact with your company through myriad channels and at many different stages throughout the buyer’s journey. While analytics for...

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  • Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    It’s time to create a complete picture of the customer experience with unsolicited feedback with speech analytics from CallMiner Eureka.

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  • Visualize Datasheet

    Visualize Datasheet

    Visualize, powered by Tableau®, brings your speech analytics data story to life

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  • The True Path to Measuring Customer Sentiment Through Speech Analytics

    The True Path to Measuring Customer Sentiment Through Speech Analytics

    Sentiment analysis has become an industry phrase that has ushered in an acute focus for organizations toward as both a necessity in business success and a core differentiator in customer...

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  • Solution News: CallMiner Launches Customer Experience Solution Pack

    Solution News: CallMiner Launches Customer Experience Solution Pack

    CallMiner today announced the launch of a CX Solution Pack for enhanced customer experience insights both within and beyond the contact center. The CX Solution Pack provides customer intelligence...

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  • 10 Speech Analytics Needs to Know for CX Pros

    10 Speech Analytics Needs to Know for CX Pros

    Read our 10 “needs to know” to introduce CX professionals who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.

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  • Customer Experience & Voice of the Customer Datasheet

    Customer Experience & Voice of the Customer Datasheet

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  • Customer Engagement Optimization4:14

    Customer Engagement Optimization

    You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.

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  • What is Voice of the Customer? 25 Experts Give Best Practices

    What is Voice of the Customer? 25 Experts Give Best Practices

    Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. Essentially, the process of finding the voice of the customer can be...

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • NPS Scores and CX Scorecards: Is Your Survey Data Telling the Whole Story?

    NPS Scores and CX Scorecards: Is Your Survey Data Telling the Whole Story?

    Numbers don’t lie. Or do they? Net Promoter Scores (NPS) and similar measures are often touted as valuable tools for keeping a finger on the pulse of customer satisfaction and improving the...

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  • Stop Losing Customers By Listening To Them With Speech Analytics57:13

    Stop Losing Customers By Listening To Them With Speech Analytics

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  • Voice of the Customer Analytics: The Power of VOC Insights in Improving Service

    Voice of the Customer Analytics: The Power of VOC Insights in Improving Service

    One of the biggest challenge businesses face in providing better customer service is truly understanding their customers. Figuring out why customers are reaching out and what drives their...

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  • Ventana Research: Putting Customer Conversations to Work

    Ventana Research: Putting Customer Conversations to Work

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  • CCW Special Report: Customer Journey Mapping

    CCW Special Report: Customer Journey Mapping

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  • Is Your Data Being Held Hostage (by your Speech Analytics Vendor)

    Is Your Data Being Held Hostage (by your Speech Analytics Vendor)

    Many call centers utilize speech analytics solutions because it helps streamline their overall operations and better track agent performance. When you decide to invest in a solution, you trust...

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  • US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

    US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

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  • 5 Times When Voice Wins Over Customer Self-Service

    5 Times When Voice Wins Over Customer Self-Service

    As the post-Christmas trading analysis shows there are some significant challenges at play in the retail sector and 2018 will most likely continue in the same vein with cost pressures...

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