CallMiner Voice of the Customer

Voice of the customer best practices

  • Stop Losing Customers By Listening To Them With Speech Analytics57:13

    Stop Losing Customers By Listening To Them With Speech Analytics

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  • Voice of Customer Analytics3:07

    Voice of Customer Analytics

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  • US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

    US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

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  • Ventana Research: Putting Customer Conversations to Work

    Ventana Research: Putting Customer Conversations to Work

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  • Voice of The Customer: Stop Just Collecting Data, Act On It!

    Voice of The Customer: Stop Just Collecting Data, Act On It!

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  • Voice of the Customer Analytics: The Power of VOC Insights in Improving Service

    Voice of the Customer Analytics: The Power of VOC Insights in Improving Service

    One of the biggest challenge businesses face in providing better customer service is truly understanding their customers. Figuring out why customers are reaching out and what drives their...

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  • CCW Special Report: Customer Journey Mapping

    CCW Special Report: Customer Journey Mapping

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  • The Path to Building an Integrated VOC Program

    The Path to Building an Integrated VOC Program

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  • Is Your Data Being Held Hostage (by your Speech Analytics Vendor)

    Is Your Data Being Held Hostage (by your Speech Analytics Vendor)

    Many call centers utilize speech analytics solutions because it helps streamline their overall operations and better track agent performance. When you decide to invest in a solution, you trust...

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  • Aberdeen: Maximizing the Value of Voice Conversations

    Aberdeen: Maximizing the Value of Voice Conversations

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  • CallMiner Best Practices for Analytics and Business Intelligence

    CallMiner Best Practices for Analytics and Business Intelligence

    Learn in this CRMXchange discussion best practice for analytics and business intelligence.

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  • 5 Times When Voice Wins Over Customer Self-Service

    5 Times When Voice Wins Over Customer Self-Service

    As the post-Christmas trading analysis shows there are some significant challenges at play in the retail sector and 2018 will most likely continue in the same vein with cost pressures...

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  • Measuring Customer Satisfaction with Speech Analytics28:50

    Measuring Customer Satisfaction with Speech Analytics

    In this webinar CallMiner discusses measuring customer satisfaction, comparing different metrics and working out what will work best in the contact center.

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  • Getting to the Root of Displeasure

    Getting to the Root of Displeasure

    As a business, you expect to hear from your customers, and you probably welcome their calls because they give you valuable insight into their perception of your company. The last thing you or...

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  • TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics10:11

    TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics

    See how TradeGlobal uses customer journey and interaction analytics to solve repeat call drivers, improve agent training and performance, and uncover issues that impact customer service.

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  • What is Customer Journey Mapping? How It Works, Challenges, Benefits, and More

    What is Customer Journey Mapping? How It Works, Challenges, Benefits, and More

    A Definition of Customer Journey Mapping Customer journey mapping is a diagramming technique that enables companies to visualize the path a customer takes from the first exposure to a brand or...

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  • Roundtable on Quality Assurance and Analytics56:59

    Roundtable on Quality Assurance and Analytics

    Hear from our roundtable of experts how to gain customer insights to more accurately measure, track and improve the quality of the customer interactions.

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  • Customer Journey-Based Interaction Analytics59:33

    Customer Journey-Based Interaction Analytics

    Learn how to identify what is working right and what needs improvement that can positively impact the customer experience throughout the journey.

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  • NPS Scores and CX Scorecards: Is Your Survey Data Telling the Whole Story?

    NPS Scores and CX Scorecards: Is Your Survey Data Telling the Whole Story?

    Numbers don’t lie. Or do they? Net Promoter Scores (NPS) and similar measures are often touted as valuable tools for keeping a finger on the pulse of customer satisfaction and improving the...

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  • API Series 2: How to Leverage SDKs and Embedded Data to Extend Speech Analytics58:51

    API Series 2: How to Leverage SDKs and Embedded Data to Extend Speech Analytics

    The 2nd in our three-part series on applying the power of speech analytics outside of the platform itself through the use of API’s for software development kits and embedded data.

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