CallMiner Voice of the Customer
Voice of the customer best practices
How Customer Interaction Technologies Support Optimal CX Response to Crises - featuring CXPA
Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.
Forrester – 3 Customer Service Megatrends: Fuse AI & Agents To Drive Better ExperiencesGet Report
Listening to the Contact Center to Overcome Pandemic Challenges
This whitepaper will explore how customer experience professionals can effectively listen to your customers and front line employees for CX intelligence now and when we emerge from the pandemic.
How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics
Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.
How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study
Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.
Avadyne Health Finance Uses CallMiner’s Eureka to Increase Payment ‘Asks’ for Their Customers
Hear how CallMiner empowers Avadyne Health to tell their customers both what their patients say, and ‘how they feel’ during calls.
Leveraging Emotion to Improve CX & Elevate Contact Center Performance
The key ingredient for delivering a five-star customer experience in the contact center is leveraging emotion across customer interactions. This whitepaper will help you understand how this is done.
Enhanced Voice of Customer Analytics with CallMiner
Learn how CallMiner speech analytics can combine phone data with chat, email, surveys, and tweets to give you a true, overall journey of your customers.
How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics, with CRM Magazine
Learn how healthcare revenue cycle management leader Avadyne Health leveraged speech analytics technology to exceed their clients' revenue, patient experience, compliance & brand protection objectives
CallMiner Coach: Real-Time Agent Quality Management
CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
CallMiner Analyze: Actionable Insight from Customer Engagement
CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
How to Invite the Most Honest Customer Feedback: Partner Case Study
Do you have time for a survey? Can you give us some feedback? Tell me how I did! We are all too familiar with customer feedback requests as they bombard us from every side: email signatures,...
190 Billion Reasons Why You Should Find the Root Causes of Complaints
I was fascinated by a story about the cost of complaints based on a study by the Institute of Customer Service. The research suggested that time wasted by customers making complaints, and the...
TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics
Learn how TradeGlobal used speech analytics to deliver best-in-class service and customer experiences by continuously evaluating agent performance.
US Inner Circle Guide to Customer Interaction Analytics
This guide helps illuminate many of the issues to be considered when researching and selecting such an interaction analytics solution.
Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight
In this whitepaper, we’ll discuss the importance of VoC, how to measure it with data-driven strategies and tools to uncover value and transform CX for bottom-line impact and increased brand loyalty.
What is CSAT? Definition, How to Measure CSAT & Tips
CSAT (Customer Satisfaction) is a measurement used to quantify the degree to which customers are satisfied with a service, product or experience. In most cases, the term “CSAT” is used in...
Data Analytics Tools: Tips, Best Practices & Buyer’s Guide
In today’s data-driven world, data analytics tools are more important than ever. Enabling businesses to analyze raw data from multiple data sources, identify correlations and trends, and even make...
Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA
Pull back the curtain from the contact center and shine as spotlight to uncover the key drivers of customer experience from every conversation being captured already!
5 Gold Standards to Improve Customer Surveys, featuring InterAction Metrics
Learn how to get more out of your customer surveys from Martha Brooke, Chief Analyst and Founder of Interaction Metrics, and CallMiner’s Steve Chirokas in this webinar.
Sweet Emotion: Measuring Emotion for Better Experiences
Learn how through emotion you can gain actionable insights to better your Voice of the Customer and Voice of the Employee programs.