Customer Engagement Optimization

What is Engagement Optimization? It's all about maximizing positive outcomes whether that outcome is a sale, an answer to a question, or a resolution to an issue. It's about optimizing all interactions along the entire customer journey -- from the contact center to the retail store. With CallMiner Customer Journey Analytics, organizations can listen to 100 agents try 25 different ways of selling a product, identify the five best paths to a close with the highest level of customer satisfaction and then share those teachings and provide guidance to all agents.

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Customer Journey-Based Interaction Analytics
Customer Journey-Based Interaction Analytics

Learn how to identify what is working right and what needs improvement that can positively impact the custo...

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The Benefits of Full Text Transcription in Speech Analytics
The Benefits of Full Text Transcription in Speech Analytics

CallMiner speech analytics includes faster search times, text previews, discovery of the unknown, ease of u...