What is Engagement Optimization? It's all about maximizing positive outcomes whether that outcome is a sale, an answer to a question, or a resolution to an issue. It's about optimizing all interactions along the entire customer journey -- from the contact center to the retail store. With CallMiner Customer Journey Analytics, organizations can listen to 100 agents try 25 different ways of selling a product, identify the five best paths to a close with the highest level of customer satisfaction and then share those teachings and provide guidance to all agents.
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Voice of Customer Analytics
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5 Mistakes to Avoid to Create a Full Picture of the Customer Journey
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CallMiner Visualize: Powered by Tableau®
CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.
Customer Experience Demo
6 Ways Customer Engagement Analytics Can Go Beyond the Survey
CX pros sit on a data goldmine in their call center that could complete their picture of the customer journey beyond the survey, giving them the edge needed to keep customers loyal and spending more.
What is Customer Journey Analytics?
Customer interactions don’t happen in a vacuum; your customers interact with your company through myriad channels and at many different stages throughout the buyer’s journey. While analytics for...
Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine
It’s time to create a complete picture of the customer experience with unsolicited feedback with speech analytics from CallMiner Eureka.
Visualize, powered by Tableau®, brings your speech analytics data story to life
The True Path to Measuring Customer Sentiment Through Speech Analytics
Sentiment analysis has become an industry phrase that has ushered in an acute focus for organizations toward as both a necessity in business success and a core differentiator in customer...
Multi-Channel Interaction Analytics
CallMiner’s Eureka multichannel analytics eliminates channel boundaries to deliver insight across voice and text-based interactions.
Solution News: CallMiner Launches Customer Experience Solution Pack
CallMiner today announced the launch of a CX Solution Pack for enhanced customer experience insights both within and beyond the contact center. The CX Solution Pack provides customer intelligence...
10 Speech Analytics Needs to Know for CX Pros
Read our 10 “needs to know” to introduce CX professionals who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.
Customer Experience & Voice of the Customer Datasheet
What is Voice of the Customer? 25 Experts Give Best Practices
Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. Essentially, the process of finding the voice of the customer can be...
The CX Pro’s Guide to Speech Analytics
Read how speech analytics can uniquely empower customer experience initiatives!
NPS Scores and CX Scorecards: Is Your Survey Data Telling the Whole Story?
Numbers don’t lie. Or do they? Net Promoter Scores (NPS) and similar measures are often touted as valuable tools for keeping a finger on the pulse of customer satisfaction and improving the...
Stop Losing Customers By Listening To Them With Speech Analytics
Voice of the Customer Analytics: The Power of VOC Insights in Improving Service