What is Engagement Optimization? It's all about maximizing positive outcomes whether that outcome is a sale, an answer to a question, or a resolution to an issue. It's about optimizing all interactions along the entire customer journey -- from the contact center to the retail store. With CallMiner Customer Journey Analytics, organizations can listen to 100 agents try 25 different ways of selling a product, identify the five best paths to a close with the highest level of customer satisfaction and then share those teachings and provide guidance to all agents.
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Voice of Customer Analytics
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Visualize, powered by Tableau®, brings your speech analytics data story to life
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Customer Experience & Voice of the Customer Datasheet
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Stop Losing Customers By Listening To Them With Speech Analytics
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