ABM Ungated Stream

  • Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers

    Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers

    Through advanced use of speech and text analytics, Praxidia delivers managed analytics and consulting the improve ROI for its clients. Read their success with largest US airline for web chat.

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  • Simple Health Case Study

    Simple Health Case Study

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  • Real Time Resolutions Case Study (UK)

    Real Time Resolutions Case Study (UK)

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  • State Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development

    State Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development

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  • UK Collections: The Path to Return on Investment

    UK Collections: The Path to Return on Investment

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  • Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

    Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

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  • Speech Analytics Delivers Significant Sales & Process Improvements

    Speech Analytics Delivers Significant Sales & Process Improvements

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  • Learn more customer success stories in our webinars.

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  • Lessons Learned from Transitioning to Automated Agent Scorecards

    Lessons Learned from Transitioning to Automated Agent Scorecards

    Learn how two organizations converted from manual agent scoring to analytics-powered automated scorecards, providing 100% agent call monitoring, reduced after-call work, and increased compliance.

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  • AXCESS Financial Finds & Stops Fraud with Interaction Analytics

    AXCESS Financial Finds & Stops Fraud with Interaction Analytics

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  • Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.

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  • Afni Improves CSAT, Sales and FCR with Automated Analytics

    Afni Improves CSAT, Sales and FCR with Automated Analytics

    Learn how BPO Afni improved sales, higher customer satisfaction, and time savings with speech analytics, allowing managers to do more to grow the business.

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  • A Day in the life of an Analytics Analyst at Simple Health

    A Day in the life of an Analytics Analyst at Simple Health

    Simple Health implemented CallMiner Eureka interaction analytics to improve the ability to monitor and train new agents with 100% automated quality assurance.

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  • A Day in the Life of an Analyst – Secrets for Success

    A Day in the Life of an Analyst – Secrets for Success

    Simple Health implemented CallMiner Eureka interaction analytics to improve the ability to monitor and train new agents with 100% automated quality assurance.

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  • Interaction Analytics Lead to Happier Agents & Customer Satisfaction

    Interaction Analytics Lead to Happier Agents & Customer Satisfaction

    Learn how Bluegreen Vacations used speech analytics to turn contact center operations from a cost center to a profit center.

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  • Open English Saves Time and Improves Sales Conversions

    Open English Saves Time and Improves Sales Conversions

    Open English uses speech analytics to reduce silence and call avoidance, improve call center efficiency, increase marketing effectiveness, and grow sales.

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  • Delta Outsource Group Achieves Optimal Revenue Recovery

    Delta Outsource Group Achieves Optimal Revenue Recovery

    Learn how Delta Outsource Group leverages speech analytics to improve call center efficiency and increase revenue recovery through monitoring of 100% of collector calls.

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  • Frontline Asset Strategies Optimizes Compliance Collector Performance

    Frontline Asset Strategies Optimizes Compliance Collector Performance

    Learn how Frontline Asset Strategies used speech analytics to monitor 100% of call center conversations and improve compliance scores within six months.

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  • Reduce Churn and Increase Customer Satisfaction with Speech Analytics

    Reduce Churn and Increase Customer Satisfaction with Speech Analytics

    Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.

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  • Real Time Resolutions Improves Contact Center Efficiency

    Real Time Resolutions Improves Contact Center Efficiency

    See how Real Time Resolutions increased call center efficiency, decreased operational costs and improved call volumes in their contact center.

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  • Interaction Analytics Delivers Higher Call Center Quality at Lower Cost for Law Firm

    Interaction Analytics Delivers Higher Call Center Quality at Lower Cost for Law Firm

    Learn how Sokolove Law automated monitoring and scoring to optimize client and prospect engagements, and also produce a positive return on investment with speech analytics.

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