Interaction Analytics Lead to Happier Agents & Customer Satisfaction

Bluegreen Vacations is a timeshare and vacation club management company headquartered in Boca Raton, FL. In 2013 it was honored as an innovator after its award-winning CallMiner Eureka interaction analytics rollout. Interaction analytics:

  • Improved CSAT by 26%
  • Improved agent quality scores by 19%
  • Increased sales performance by 48%
  • Achieved ROI in less than one year
Previous Flipbook
A Day in the Life of an Analyst – Secrets for Success
A Day in the Life of an Analyst – Secrets for Success

Simple Health implemented CallMiner Eureka interaction analytics to improve the ability to monitor and trai...

Next Flipbook
Open English Saves Time and Improves Sales Conversions
Open English Saves Time and Improves Sales Conversions

Open English uses speech analytics to reduce silence and call avoidance, improve call center efficiency, in...