Frontline Asset Strategies Optimizes Compliance Collector Performance

FAST strives to exceed expectations through ethical business practices and outstanding service. FAST helps their clients improve overall customer service and achieve higher liquidation rates. To meet changing consumer, regulatory, and client requirements, the company needed to identify ways in which collector performance could be continuously evaluated and improved. They also wanted to secure better compliance with company policies and laws, and realize operational efficiencies through streamlining internal processes.

See how using CallMiner Eureka Speech Analytics helped FAST achieve:

  • Improved compliance scores to nearly 98% in just six months
  • Reduced collector-related lawsuits and complaints by 75%
  • Reduced manpower FTE for complaints or lawsuits response activity
  • Improved collector performance management and coaching
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