CallMiner Case Studies

CallMiner customer case studies and success stories

  • J.Lodge Uses CallMiner’s Eureka to Understand Voice of the Customer2:15

    J.Lodge Uses CallMiner’s Eureka to Understand Voice of the Customer

    Learn how J.Lodge uses CallMiner’s Eureka platform to identify customer friction points and what policies or procedures might prohibit positive call outcomes

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  • How Shellpoint Mortgage Increases CX Performance with Speech Analytics featuring CrmXchange1:01:10

    How Shellpoint Mortgage Increases CX Performance with Speech Analytics featuring CrmXchange

    Join Shellpoint Mortgage Servicing as they share how SMS has successfully implemented and evolved their speech analytics program

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  • How AI Fueled Speech Analytics is Driving Better PX/CX & Brand Reputation for Avadyne Health1:30:49

    How AI Fueled Speech Analytics is Driving Better PX/CX & Brand Reputation for Avadyne Health

    Learn how Avadyne Health successfully combined technology and processes to elevate patient experience, achieve client revenue goals and maintain compliance.

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  • Gant Travel's Speech Analytics Journey to Improved CX1:01:51

    Gant Travel's Speech Analytics Journey to Improved CX

    Learn about Gant Travel’s journey of successfully deploying and rapidly evolving their speech analytics program to become a critical business tool across their enterprise.

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  • Forrester: CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • Exeter Finance Uses CallMiner to Improve Agent Performance1:50

    Exeter Finance Uses CallMiner to Improve Agent Performance

    Learn how Exeter Finance leveraged CallMiner's Eureka platform to decrease call avoidance by 30% and improve agent performance.

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  • How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study59:14

    How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study

    Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.

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  • Avadyne Health Finance Uses CallMiner’s Eureka to Increase Payment ‘Asks’ for Their Customers1:41

    Avadyne Health Finance Uses CallMiner’s Eureka to Increase Payment ‘Asks’ for Their Customers

    Hear how CallMiner empowers Avadyne Health to tell their customers both what their patients say, and ‘how they feel’ during calls.

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  • Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner Eureka for Collections1:52

    Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner Eureka for Collections

    Learn how CallMiner Eureka empowered Holiday Inn Club Vacations to generate 4X ROI in their first year with just one person devoting a few hours a week focusing solely on ‘silence.’

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  • MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka3:38

    MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka

    Learn how CallMiner Eureka empowered MTM to launch their ‘AWESOME button’ for agent performance to help increase contact center efficiency and improve customer experience.

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  • USCB America Benefits from CallMiner Eureka Platform2:26

    USCB America Benefits from CallMiner Eureka Platform

    Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.

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  • Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

    Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

    Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...

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  • How to Course Correct Your Speech Analytics Program59:35

    How to Course Correct Your Speech Analytics Program

    Learn about the evolving role of speech analytics in contact center how to overcome internal challenges and ongoing utilization to drive sustainable results for your business.

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  • Roundtable on Quality Assurance and Analytics56:59

    Roundtable on Quality Assurance and Analytics

    Hear from our roundtable of experts how to gain customer insights to more accurately measure, track and improve the quality of the customer interactions.

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  • Gain Award Winning Marketing Insights59:43

    Gain Award Winning Marketing Insights

    Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.

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  • Track and Address Complaints & Disputes for CFPB Compliance with Interaction Analytics59:23

    Track and Address Complaints & Disputes for CFPB Compliance with Interaction Analytics

    Review the impact of consumer complaints, it’s relevance to CFPB compliance and how interaction analytics can support improved tracking and higher compliance behavior in your agent community.

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  • Identify, Predict and Stomp Out Fraud Featuring Axcess Financial1:00:01

    Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

    Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.

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  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

    Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

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  • Collection Success Stories in the Contact Center: Part 2

    Collection Success Stories in the Contact Center: Part 2

    Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...

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  • SiriusXM Customer Success Story3:12

    SiriusXM Customer Success Story

    Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.

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  • Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint58:48

    Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint

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