CallMiner Case Studies
CallMiner customer case studies and success stories
USCB America Benefits from CallMiner Eureka Platform
Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.
Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers
Through advanced use of speech and text analytics, Praxidia delivers managed analytics and consulting the improve ROI for its clients. Read their success with largest US airline for web chat.
Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics
Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...
UK Collections: The Path to Return on Investment
CallMiner Named a Leader in AI-Fueled Speech AnalyticsGet Report
How Thomson Reuters Identifies Root Cause in Reduce Calls with Speech Analytics
Hear from Thomson Reuter's Senior Analyst, Brian Miller, how they used speech analytics to define root cause, develop a process for call center success.
How to Course Correct Your Speech Analytics Program
Learn about the evolving role of speech analytics in contact center how to overcome internal challenges and ongoing utilization to drive sustainable results for your business.
Roundtable on Quality Assurance and Analytics
Hear from our roundtable of experts how to gain customer insights to more accurately measure, track and improve the quality of the customer interactions.
Gain Award Winning Marketing Insights
Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.
Track and Address Complaints & Disputes for CFPB Compliance with Interaction Analytics
Review the impact of consumer complaints, it’s relevance to CFPB compliance and how interaction analytics can support improved tracking and higher compliance behavior in your agent community.
Identify, Predict and Stomp Out Fraud Featuring Axcess Financial
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
Dialog Direct Customer Success Story
Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.
Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance
Collection Success Stories in the Contact Center: Part 2
Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...
SiriusXM Customer Success Story
Why Work with CallMiner
Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint
State Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development
Read how CallMiner Eureka helps State Collection Service Inc. increase recovery rates, while dramatically improving agent and contact center efficiency and CX.
Conn's Home Plus Customer Success Story
Real Time Resolutions Improves Contact Center Efficiency
See how Real Time Resolutions increased call center efficiency, decreased operational costs and improved call volumes in their contact center.
Interaction Analytics Lead to Happier Agents & Customer Satisfaction
Learn how Bluegreen Vacations used speech analytics to turn contact center operations from a cost center to a profit center.