CallMiner Case Studies
CallMiner customer case studies and success stories
Exeter Finance Uses CallMiner to Improve Agent Performance
Learn how Exeter Finance leveraged CallMiner's Eureka platform to decrease call avoidance by 30% and improve agent performance.
How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study
Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.
Avadyne Health Finance Uses CallMiner’s Eureka to Increase Payment ‘Asks’ for Their Customers
Hear how CallMiner empowers Avadyne Health to tell their customers both what their patients say, and ‘how they feel’ during calls.
Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner Eureka for Collections
Learn how CallMiner Eureka empowered Holiday Inn Club Vacations to generate 4X ROI in their first year with just one person devoting a few hours a week focusing solely on ‘silence.’
Forrester: CallMiner Named a Leader in AI-Fueled Speech AnalyticsGet Report
MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka
Learn how CallMiner Eureka empowered MTM to launch their ‘AWESOME button’ for agent performance to help increase contact center efficiency and improve customer experience.
USCB America Benefits from CallMiner Eureka Platform
Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.
Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics
Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...
How to Course Correct Your Speech Analytics Program
Learn about the evolving role of speech analytics in contact center how to overcome internal challenges and ongoing utilization to drive sustainable results for your business.
Roundtable on Quality Assurance and Analytics
Hear from our roundtable of experts how to gain customer insights to more accurately measure, track and improve the quality of the customer interactions.
Gain Award Winning Marketing Insights
Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.
Track and Address Complaints & Disputes for CFPB Compliance with Interaction Analytics
Review the impact of consumer complaints, it’s relevance to CFPB compliance and how interaction analytics can support improved tracking and higher compliance behavior in your agent community.
Identify, Predict and Stomp Out Fraud Featuring Axcess Financial
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
Dialog Direct Customer Success Story
Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.
Collection Success Stories in the Contact Center: Part 2
Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...
SiriusXM Customer Success Story
Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.
Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint
Conn's Home Plus Customer Success Story
Conn's Home Plus has multiple call centers and over 350 agents who rely on CallMiner to supply real-time agent feedback for stronger coaching to create a better customer experience.
TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics
See how TradeGlobal uses customer journey and interaction analytics to solve repeat call drivers, improve agent training and performance, and uncover issues that impact customer service.
SiriusXM CallMiner Success Story Podcast Highlights from CCW
CallMiner recently participated in Customer Contact Week, an event dedicated to exploring best practices in the call center training, technologies, and priorities. During the event, we conducted...
Accelerate Agent Development Optimize Outcomes featuring State Collection Service Inc
Use of CallMiner Eureka post contact and real-time interaction analytics for sustainable improvements in contact center and agent performance for State Collection Service.