CallMiner Case Studies

CallMiner customer case studies and success stories

  • Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers

    Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers

    Through advanced use of speech and text analytics, Praxidia delivers managed analytics and consulting the improve ROI for its clients. Read their success with largest US airline for web chat.

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  • Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

    Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

    Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...

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  • Identify, Predict and Stomp Out Fraud Featuring Axcess Financial1:00:01

    Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

    Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.

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  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

    Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

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  • Collection Success Stories in the Contact Center: Part 2

    Collection Success Stories in the Contact Center: Part 2

    Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...

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  • SiriusXM Customer Success Story3:12

    SiriusXM Customer Success Story

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  • Why Work with CallMiner2:09

    Why Work with CallMiner

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  • Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint58:48

    Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint

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  • State Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development

    State Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development

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  • Conn's Home Plus Customer Success Story3:20

    Conn's Home Plus Customer Success Story

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  • Real Time Resolutions Improves Contact Center Efficiency

    Real Time Resolutions Improves Contact Center Efficiency

    See how Real Time Resolutions increased call center efficiency, decreased operational costs and improved call volumes in their contact center.

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  • Interaction Analytics Lead to Happier Agents & Customer Satisfaction

    Interaction Analytics Lead to Happier Agents & Customer Satisfaction

    Learn how Bluegreen Vacations used speech analytics to turn contact center operations from a cost center to a profit center.

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  • TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics10:11

    TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics

    See how TradeGlobal uses customer journey and interaction analytics to solve repeat call drivers, improve agent training and performance, and uncover issues that impact customer service.

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  • SiriusXM CallMiner Success Story Podcast Highlights from CCW

    SiriusXM CallMiner Success Story Podcast Highlights from CCW

    CallMiner recently participated in Customer Contact Week, an event dedicated to exploring best practices in the call center training, technologies, and priorities. During the event, we conducted...

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  • Accelerate Agent Development Optimize Outcomes featuring State Collection Service Inc1:01:59

    Accelerate Agent Development Optimize Outcomes featuring State Collection Service Inc

    Use of CallMiner Eureka post contact and real-time interaction analytics for sustainable improvements in contact center and agent performance for State Collection Service.

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  • Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.

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  • Americollect Customer Success Story3:18

    Americollect Customer Success Story

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  • AXCESS Financial Finds & Stops Fraud with Interaction Analytics

    AXCESS Financial Finds & Stops Fraud with Interaction Analytics

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  • How Thomson Reuters Identifies Root Cause in Reduce Calls with Speech Analytics

    How Thomson Reuters Identifies Root Cause in Reduce Calls with Speech Analytics

    Hear from Thomson Reuter's Senior Analyst, Brian Miller, how they used speech analytics to define root cause, develop a process for call center success.

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