CallMiner Case Studies

CallMiner customer case studies and success stories

  • Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

    Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

    Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...

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  • Identify, Predict and Stomp Out Fraud Featuring Axcess Financial1:00:01

    Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

    Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.

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  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

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  • Collection Success Stories in the Contact Center: Part 2

    Collection Success Stories in the Contact Center: Part 2

    Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • SiriusXM Customer Success Story3:12

    SiriusXM Customer Success Story

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  • Why Work with CallMiner2:09

    Why Work with CallMiner

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  • Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint58:48

    Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint

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  • Conn's Home Plus Customer Success Story3:20

    Conn's Home Plus Customer Success Story

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  • TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics10:11

    TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics

    See how TradeGlobal uses customer journey and interaction analytics to solve repeat call drivers, improve agent training and performance, and uncover issues that impact customer service.

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  • Leveling the Work at Home Agent Playing Field with Speech Analytics Webinar - December 2017

    Leveling the Work at Home Agent Playing Field with Speech Analytics Webinar - December 2017

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  • SiriusXM CallMiner Success Story Podcast Highlights from CCW

    SiriusXM CallMiner Success Story Podcast Highlights from CCW

    CallMiner recently participated in Customer Contact Week, an event dedicated to exploring best practices in the call center training, technologies, and priorities. During the event, we conducted...

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  • Accelerate Agent Development Optimize Outcomes featuring State Collection Service Inc1:01:59

    Accelerate Agent Development Optimize Outcomes featuring State Collection Service Inc

    Use of CallMiner Eureka post contact and real-time interaction analytics for sustainable improvements in contact center and agent performance for State Collection Service.

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  • Leveraging Gamification & Analytics to Drive Agent Engagement & Performance59:58

    Leveraging Gamification & Analytics to Drive Agent Engagement & Performance

    Hear from experts their approaches to using speech analytics to measure and score their gamification programs to achieve the desired results within their call centers.

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  • Americollect Customer Success Story3:18

    Americollect Customer Success Story

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  • Silence Is Not Always Golden With Speech Analytics59:40

    Silence Is Not Always Golden With Speech Analytics

    Learn more about speech analytics and how CallMiner Eureka helps customers realize improvements in key operational and agent performance areas.

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  • State Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development

    State Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development

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  • Improve Agent Operational Efficiencies with Real Time Resolutions58:46

    Improve Agent Operational Efficiencies with Real Time Resolutions

    Speech analytics in successfully identifying and addressing efficiency behaviors that impact agent talk times. Learn the steps to correct and improve the overall performance of your call center.

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  • Collections Success Stories in the Contact Center [Video]

    Collections Success Stories in the Contact Center [Video]

    The debt collector industry often has a bad reputation, but the truth is debt collector agents have to overcome significant obstacles every day. Maximizing collections revenue while remaining...

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  • Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

    Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

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  • Achieving Patient Experience Excellence with Speech Analytics1:00:32

    Achieving Patient Experience Excellence with Speech Analytics

    Improve your healthcare contact center agent’s performance with speech analytics.

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