CallMiner Case Studies

CallMiner customer case studies and success stories

  • USCB America Benefits from CallMiner Eureka Platform2:26

    USCB America Benefits from CallMiner Eureka Platform

    Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.

    Watch Video
  • Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers

    Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers

    Through advanced use of speech and text analytics, Praxidia delivers managed analytics and consulting the improve ROI for its clients. Read their success with largest US airline for web chat.

    Learn More
  • Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

    Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

    Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...

    Read Article
  • UK Collections: The Path to Return on Investment

    UK Collections: The Path to Return on Investment

    Learn More
  • CallMiner Named a Leader in AI-Fueled Speech Analytics

    Get Report
  • How Thomson Reuters Identifies Root Cause in Reduce Calls with Speech Analytics

    How Thomson Reuters Identifies Root Cause in Reduce Calls with Speech Analytics

    Hear from Thomson Reuter's Senior Analyst, Brian Miller, how they used speech analytics to define root cause, develop a process for call center success.

    Learn More
  • How to Course Correct Your Speech Analytics Program59:35

    How to Course Correct Your Speech Analytics Program

    Learn about the evolving role of speech analytics in contact center how to overcome internal challenges and ongoing utilization to drive sustainable results for your business.

    Watch Video
  • Roundtable on Quality Assurance and Analytics56:59

    Roundtable on Quality Assurance and Analytics

    Hear from our roundtable of experts how to gain customer insights to more accurately measure, track and improve the quality of the customer interactions.

    Watch Video
  • Gain Award Winning Marketing Insights59:43

    Gain Award Winning Marketing Insights

    Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.

    Watch Video
  • Track and Address Complaints & Disputes for CFPB Compliance with Interaction Analytics59:23

    Track and Address Complaints & Disputes for CFPB Compliance with Interaction Analytics

    Review the impact of consumer complaints, it’s relevance to CFPB compliance and how interaction analytics can support improved tracking and higher compliance behavior in your agent community.

    Watch Video
  • Identify, Predict and Stomp Out Fraud Featuring Axcess Financial1:00:01

    Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

    Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.

    Watch Video
  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

    Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

    Watch Video
  • Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

    Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

    Learn More
  • Collection Success Stories in the Contact Center: Part 2

    Collection Success Stories in the Contact Center: Part 2

    Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...

    Read Article
  • SiriusXM Customer Success Story3:12

    SiriusXM Customer Success Story

    Watch Video
  • Why Work with CallMiner2:09

    Why Work with CallMiner

    Watch Video
  • Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint58:48

    Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint

    Watch Video
  • State Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development

    State Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development

    Read how CallMiner Eureka helps State Collection Service Inc. increase recovery rates, while dramatically improving agent and contact center efficiency and CX.

    Learn More
  • Conn's Home Plus Customer Success Story3:20

    Conn's Home Plus Customer Success Story

    Watch Video
  • Real Time Resolutions Improves Contact Center Efficiency

    Real Time Resolutions Improves Contact Center Efficiency

    See how Real Time Resolutions increased call center efficiency, decreased operational costs and improved call volumes in their contact center.

    Learn More
  • Interaction Analytics Lead to Happier Agents & Customer Satisfaction

    Interaction Analytics Lead to Happier Agents & Customer Satisfaction

    Learn how Bluegreen Vacations used speech analytics to turn contact center operations from a cost center to a profit center.

    Learn More
  • loading
    Loading More...