Access Financial Case Study

Learn how Access Financial was able to use speech analytics to ensure compliance, focusing on fraud, as well as improve contact center efficiency, especially on audits.

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How Thomson Reuters Identifies Root Cause in Reduce Calls with Speech Analytics
How Thomson Reuters Identifies Root Cause in Reduce Calls with Speech Analytics

Hear from Thomson Reuter's Senior Analyst, Brian Miller, how they used speech analytics to define root caus...

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Improve Agent Operational Efficiencies with Real Time Resolutions
Improve Agent Operational Efficiencies with Real Time Resolutions

Speech analytics in successfully identifying and addressing efficiency behaviors that impact agent talk tim...