Access Financial Case Study

Learn how Access Financial was able to use speech analytics to ensure compliance, focusing on fraud, as well as improve contact center efficiency, especially on audits.

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AXCESS Financial Finds & Stops Fraud with Interaction Analytics
AXCESS Financial Finds & Stops Fraud with Interaction Analytics

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Improve Agent Operational Efficiencies with Real Time Resolutions
Improve Agent Operational Efficiencies with Real Time Resolutions

Speech analytics in successfully identifying and addressing efficiency behaviors that impact agent talk tim...