Dialog Direct Customer Success Story

Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

Previous Video
Identify, Predict and Stomp Out Fraud Featuring Axcess Financial
Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known frauds...

Next Article
Collection Success Stories in the Contact Center: Part 2
Collection Success Stories in the Contact Center: Part 2

Maintaining contact center compliance in the debt collection industry is a difficult task with compliance ...