Learn why SiriusXM trust's CallMiner to improve call center agent performance using data of their 35 million customers.
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Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics
Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...
Identify, Predict and Stomp Out Fraud Featuring Axcess Financial
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
Dialog Direct Customer Success Story
Collection Success Stories in the Contact Center: Part 2
Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...
Why Work with CallMiner
Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint
Conn's Home Plus Customer Success Story
TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics
See how TradeGlobal uses customer journey and interaction analytics to solve repeat call drivers, improve agent training and performance, and uncover issues that impact customer service.
Leveling the Work at Home Agent Playing Field with Speech Analytics Webinar - December 2017
SiriusXM CallMiner Success Story Podcast Highlights from CCW
CallMiner recently participated in Customer Contact Week, an event dedicated to exploring best practices in the call center training, technologies, and priorities. During the event, we conducted...
Accelerate Agent Development Optimize Outcomes featuring State Collection Service Inc
Use of CallMiner Eureka post contact and real-time interaction analytics for sustainable improvements in contact center and agent performance for State Collection Service.
Leveraging Gamification & Analytics to Drive Agent Engagement & Performance
Hear from experts their approaches to using speech analytics to measure and score their gamification programs to achieve the desired results within their call centers.
Americollect Customer Success Story
Silence Is Not Always Golden With Speech Analytics
Learn more about speech analytics and how CallMiner Eureka helps customers realize improvements in key operational and agent performance areas.
State Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development
Improve Agent Operational Efficiencies with Real Time Resolutions
Speech analytics in successfully identifying and addressing efficiency behaviors that impact agent talk times. Learn the steps to correct and improve the overall performance of your call center.
Collections Success Stories in the Contact Center [Video]
The debt collector industry often has a bad reputation, but the truth is debt collector agents have to overcome significant obstacles every day. Maximizing collections revenue while remaining...
Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance
Achieving Patient Experience Excellence with Speech Analytics
Improve your healthcare contact center agent’s performance with speech analytics.
Best Practices for Peak Call Centre Agent Performance Using Interaction Analytics