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How HomeServe USA Improved Agent Performance, CX and Results with Speech Analytics
Understanding call flow, agent skill sets and customer sentiment are key metrics to assess and address in o...
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Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers
Through advanced use of speech and text analytics, Praxidia delivers managed analytics and consulting the improve ROI for its clients. Read their success with largest US airline for web chat.
Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics
Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...
Identify, Predict and Stomp Out Fraud Featuring Axcess Financial
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
Dialog Direct Customer Success Story
Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance
Collection Success Stories in the Contact Center: Part 2
Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...
SiriusXM Customer Success Story
Why Work with CallMiner
Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint
State Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development
Conn's Home Plus Customer Success Story
Real Time Resolutions Improves Contact Center Efficiency
See how Real Time Resolutions increased call center efficiency, decreased operational costs and improved call volumes in their contact center.
Interaction Analytics Lead to Happier Agents & Customer Satisfaction
Learn how Bluegreen Vacations used speech analytics to turn contact center operations from a cost center to a profit center.
TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics
See how TradeGlobal uses customer journey and interaction analytics to solve repeat call drivers, improve agent training and performance, and uncover issues that impact customer service.
SiriusXM CallMiner Success Story Podcast Highlights from CCW
CallMiner recently participated in Customer Contact Week, an event dedicated to exploring best practices in the call center training, technologies, and priorities. During the event, we conducted...
Accelerate Agent Development Optimize Outcomes featuring State Collection Service Inc
Use of CallMiner Eureka post contact and real-time interaction analytics for sustainable improvements in contact center and agent performance for State Collection Service.
Real-Time Feedback Takes Agent Performance and Compliance to New Levels
Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.
Americollect Customer Success Story
AXCESS Financial Finds & Stops Fraud with Interaction Analytics
How Thomson Reuters Identifies Root Cause in Reduce Calls with Speech Analytics