Collections
Optimize your call center and increase business results with interaction analytics
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17:13Watch VideoRisk and Compliance Demo
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Read ArticleCollection Success Stories in the Contact Center: Part 2
Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...
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Read ArticleCabot and CallMiner Win ‘Best Use of Technology’ Award at the Credit Excellence Awards
We are excited to announce that last week CallMiner and Cabot Credit Management (Cabot) won the ‘Best Use of Technology’ Award at the Credit Excellence Awards 2018 presented by Credit,...
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Read ArticleCollections Success Stories in the Contact Centre [Video]
The debt collector industry often has a bad reputation, but the truth is debt collector agents have to overcome significant obstacles every day. Maximizing collections revenue while remaining...
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3:18Watch VideoAmericollect Customer Success Story
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Learn MoreReal-Time Feedback Takes Agent Performance and Compliance to New Levels
Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.
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1:00:01Watch VideoIdentify, Predict and Stomp Out Fraud Featuring Axcess Financial
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
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Read ArticleWhat is Collection Analytics? Definitions, Benefits, and More
Debt collection companies are now turning to speech analytics in order to help them reduce delinquencies and mitigate losses allowing businesses to maximize their accounts receivable recovery....
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Read ArticleImproving Productivity and Collections Revenue While Mitigating Risk
For many businesses, debt collection is an unavoidable necessity. It is also one of the essential tasks a business needs to complete to see success and maintain a steady cash flow. Too often,...
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10:00Watch VideoState Collection Services Case Study
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Learn MoreSpeech Analytics Solutions for Credit & Collections
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Learn MoreUsing Interaction Analytics to Digitize & Optimize Performance
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Learn MoreLessons Learned from Transitioning to Automated Agent Scorecards
Learn how two organizations converted from manual agent scoring to analytics-powered automated scorecards, providing 100% agent call monitoring, reduced after-call work, and increased compliance.
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Learn MoreCollections ROI - The Path to a Return on your Speech Analytics Investment
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Read Article50 Debt Revenue Recovery Tips: Developing a Debt Revenue Recovery Strategy, Tools & Technology, and More
There are several reasons for clients and customers to become delinquent in their accounts. Whether clients fail to pay because of poor health, lost employment, or a poor customer service...
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10:31Watch VideoAccess Financial Case Study
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Learn MoreNationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics
Learn how speech analytics helped Nationwide Credit Corp reduce excessive silence, escalation language, legal action mentions, and FDCPA violation language.
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1:00:14Watch VideoHow Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences featuring Encore
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Learn MoreTCPA CallMiner Webinar with Tomio Narita
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Read ArticleThe State of Debt Collection 2019: Industry Statistics, Trends, Collection Practices, and More
The debt collection industry has earned its share of ire over the years, but it’s an industry that continues to grow across multiple verticals including auto finance, healthcare, mortgage...
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