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Optimize your call center and increase business results with interaction analytics

  • Speech Analytics Solutions for Credit & Collections

    Speech Analytics Solutions for Credit & Collections

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  • Americollect Customer Success Story3:18

    Americollect Customer Success Story

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  • Collections ROI - The Path to a Return on your Speech Analytics Investment

    Collections ROI - The Path to a Return on your Speech Analytics Investment

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  • State Collection Services Case Study10:00

    State Collection Services Case Study

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  • 50 Debt Revenue Recovery Tips: Developing a Debt Revenue Recovery Strategy, Tools & Technology, and More

    50 Debt Revenue Recovery Tips: Developing a Debt Revenue Recovery Strategy, Tools & Technology, and More

    There are several reasons for clients and customers to become delinquent in their accounts. Whether clients fail to pay because of poor health, lost employment, or a poor customer service...

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  • How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences1:00:14

    How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences

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  • TCPA CallMiner Webinar with Tomio Narita

    TCPA CallMiner Webinar with Tomio Narita

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • The State of Debt Collection 2018: Industry Statistics, Trends, Collection Practices, and More

    The State of Debt Collection 2018: Industry Statistics, Trends, Collection Practices, and More

    The debt collection industry has earned its share of ire over the years, but it’s an industry that continues to grow across multiple verticals including auto finance, healthcare, mortgage...

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  • Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.

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  • Axis Financial Case Study10:31

    Axis Financial Case Study

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  • Optimal Revenue Recovery: TCPA and FDCPA Updates1:00:28

    Optimal Revenue Recovery: TCPA and FDCPA Updates

    The challenge for collection of consumer debt firms remains the same -- maximizing recovery rates while maintaining compliance with current and future regulations.

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  • Identify, Predict and Stomp Out Fraud1:00:01

    Identify, Predict and Stomp Out Fraud

    Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.

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  • Join CallMiner at the 2018 TCPA Compliance Summit

    Join CallMiner at the 2018 TCPA Compliance Summit

      CallMiner will be attending the Contact Center Compliance show the 2018 TCPA Compliance Summit.  Register with early bird pricing today! 2018 TCPA COMPLIANCE SUMMIT THE TCPA LITIGATION...

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  • Gain Award Winning Marketing Insights59:43

    Gain Award Winning Marketing Insights

    Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.

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  • Speech Analytics Drives Ridiculously Nice Values for Americollect47:13

    Speech Analytics Drives Ridiculously Nice Values for Americollect

    Learn how CallMiner speech analytics drives dramatic contact center improvements and reinforces corporate values and messaging for Americollect.

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  • Auto Finance Debt Collection Tips: Regulations, Outsourcing Collections, Best Practices, and More

    Auto Finance Debt Collection Tips: Regulations, Outsourcing Collections, Best Practices, and More

     Read the Santander Case Study, see how they leverage the CallMiner Eureka platform to stay compliant while maximizing revenue The auto finance industry is booming, so it’s no surprise that auto...

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  • Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics

    Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics

    Learn how speech analytics helped Nationwide Credit Corp reduce excessive silence, escalation language, legal action mentions, and FDCPA violation language.

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  • How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

    How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

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  • Lessons Learned from Transitioning to Automated Agent Scorecards

    Lessons Learned from Transitioning to Automated Agent Scorecards

    Learn how two organizations converted from manual agent scoring to analytics-powered automated scorecards, providing 100% agent call monitoring, reduced after-call work, and increased compliance.

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  • Accelerate Agent Development Optimize Outcomes1:01:59

    Accelerate Agent Development Optimize Outcomes

    Use of CallMiner Eureka post contact and real-time interaction analytics for sustainable improvements in contact center and agent performance for State Collection Service.

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