Collections

Optimize your call center and increase business results with interaction analytics

  • Collection Success Stories in the Contact Center: Part 2

    Collection Success Stories in the Contact Center: Part 2

    Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest. One error...

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  • Cabot and CallMiner Win ‘Best Use of Technology’ Award at the Credit Excellence Awards

    Cabot and CallMiner Win ‘Best Use of Technology’ Award at the Credit Excellence Awards

    We are excited to announce that last week CallMiner and Cabot Credit Management  (Cabot)  won the ‘Best Use of Technology’ Award at the Credit Excellence Awards 2018 presented by Credit,...

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  • Collections Success Stories in the Contact Centre [Video]

    Collections Success Stories in the Contact Centre [Video]

    The debt collector industry often has a bad reputation, but the truth is debt collector agents have to overcome significant obstacles every day. Maximizing collections revenue while remaining...

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  • Americollect Customer Success Story3:18

    Americollect Customer Success Story

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  • Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.

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  • Identify, Predict and Stomp Out Fraud Featuring Axcess Financial1:00:01

    Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

    Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.

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  • What is Collection Analytics? Definitions, Benefits, and More

    What is Collection Analytics? Definitions, Benefits, and More

    Debt collection companies are now turning to speech analytics in order to help them reduce delinquencies and mitigate losses allowing businesses to maximize their accounts receivable recovery....

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  • Improving Productivity and Collections Revenue While Mitigating Risk

    Improving Productivity and Collections Revenue While Mitigating Risk

    For many businesses, debt collection is an unavoidable necessity. It is also one of the essential tasks a business needs to complete to see success and maintain a steady cash flow. Too often,...

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  • State Collection Services Case Study10:00

    State Collection Services Case Study

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  • Speech Analytics Solutions for Credit & Collections

    Speech Analytics Solutions for Credit & Collections

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  • Using Interaction Analytics to Digitize & Optimize Performance

    Using Interaction Analytics to Digitize & Optimize Performance

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  • Lessons Learned from Transitioning to Automated Agent Scorecards

    Lessons Learned from Transitioning to Automated Agent Scorecards

    Learn how two organizations converted from manual agent scoring to analytics-powered automated scorecards, providing 100% agent call monitoring, reduced after-call work, and increased compliance.

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  • Collections ROI - The Path to a Return on your Speech Analytics Investment

    Collections ROI - The Path to a Return on your Speech Analytics Investment

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  • 50 Debt Revenue Recovery Tips: Developing a Debt Revenue Recovery Strategy, Tools & Technology, and More

    50 Debt Revenue Recovery Tips: Developing a Debt Revenue Recovery Strategy, Tools & Technology, and More

    There are several reasons for clients and customers to become delinquent in their accounts. Whether clients fail to pay because of poor health, lost employment, or a poor customer service...

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  • Access Financial Case Study10:31

    Access Financial Case Study

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  • Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics

    Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics

    Learn how speech analytics helped Nationwide Credit Corp reduce excessive silence, escalation language, legal action mentions, and FDCPA violation language.

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  • How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences featuring Encore1:00:14

    How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences featuring Encore

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  • TCPA CallMiner Webinar with Tomio Narita

    TCPA CallMiner Webinar with Tomio Narita

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  • The State of Debt Collection 2018: Industry Statistics, Trends, Collection Practices, and More

    The State of Debt Collection 2018: Industry Statistics, Trends, Collection Practices, and More

    The debt collection industry has earned its share of ire over the years, but it’s an industry that continues to grow across multiple verticals including auto finance, healthcare, mortgage...

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  • Optimal Revenue Recovery: TCPA and FDCPA Updates1:00:28

    Optimal Revenue Recovery: TCPA and FDCPA Updates

    The challenge for collection of consumer debt firms remains the same -- maximizing recovery rates while maintaining compliance with current and future regulations.

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