Collections
Optimize your call center and increase business results with interaction analytics
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Learn MoreSpeech Analytics Solutions for Credit & Collections
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3:18Watch VideoAmericollect Customer Success Story
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Learn MoreCollections ROI - The Path to a Return on your Speech Analytics Investment
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10:00Watch VideoState Collection Services Case Study
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Read Article50 Debt Revenue Recovery Tips: Developing a Debt Revenue Recovery Strategy, Tools & Technology, and More
There are several reasons for clients and customers to become delinquent in their accounts. Whether clients fail to pay because of poor health, lost employment, or a poor customer service...
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1:00:14Watch VideoHow Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences
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Learn MoreTCPA CallMiner Webinar with Tomio Narita
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Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.
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Read ArticleThe State of Debt Collection 2018: Industry Statistics, Trends, Collection Practices, and More
The debt collection industry has earned its share of ire over the years, but it’s an industry that continues to grow across multiple verticals including auto finance, healthcare, mortgage...
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Learn MoreReal-Time Feedback Takes Agent Performance and Compliance to New Levels
Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.
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10:31Watch VideoAxis Financial Case Study
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1:00:28Watch VideoOptimal Revenue Recovery: TCPA and FDCPA Updates
The challenge for collection of consumer debt firms remains the same -- maximizing recovery rates while maintaining compliance with current and future regulations.
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1:00:01Watch VideoIdentify, Predict and Stomp Out Fraud
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
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Read ArticleJoin CallMiner at the 2018 TCPA Compliance Summit
CallMiner will be attending the Contact Center Compliance show the 2018 TCPA Compliance Summit. Register with early bird pricing today! 2018 TCPA COMPLIANCE SUMMIT THE TCPA LITIGATION...
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59:43Watch VideoGain Award Winning Marketing Insights
Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.
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47:13Watch VideoSpeech Analytics Drives Ridiculously Nice Values for Americollect
Learn how CallMiner speech analytics drives dramatic contact center improvements and reinforces corporate values and messaging for Americollect.
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Read ArticleAuto Finance Debt Collection Tips: Regulations, Outsourcing Collections, Best Practices, and More
Read the Santander Case Study, see how they leverage the CallMiner Eureka platform to stay compliant while maximizing revenue The auto finance industry is booming, so it’s no surprise that auto...
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Learn MoreNationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics
Learn how speech analytics helped Nationwide Credit Corp reduce excessive silence, escalation language, legal action mentions, and FDCPA violation language.
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Learn MoreHow US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook
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Learn MoreLessons Learned from Transitioning to Automated Agent Scorecards
Learn how two organizations converted from manual agent scoring to analytics-powered automated scorecards, providing 100% agent call monitoring, reduced after-call work, and increased compliance.
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1:01:59Watch VideoAccelerate Agent Development Optimize Outcomes
Use of CallMiner Eureka post contact and real-time interaction analytics for sustainable improvements in contact center and agent performance for State Collection Service.
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