×

We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Opt-in for future communication?
Thank You!
Error - something went wrong!

Accelerate Agent Development Optimize Outcomes

The use of post contact and real-time interaction analytics for sustainable improvements in contact center and agent performance is proving its worth time and time again.

Join Tracy Dudek of State Collection Service Inc (SCSI) for this enlightening webinar as she shares how their progressive use of Interaction (a/k/a Speech) Analytics over the last 6 years has helped to dramatically expand and improve their quality control process, agent development, operational efficiency, customer experience, client satisfaction and recovery results.

Attendees to this informative webinar will learn how SCSI:

  • Blends post-contact and real-time analytics to support business objectives

  • Accelerates agent training and development to improve outcomes

  • Identifies and reduces efficiency robbing issues within the contact center

  • Reduces repeat callers to improve customer experience and satisfaction.

Download Slides

Previous Flipbook
How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook
How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

Next Video
Improve Agent Operational Efficiencies with Real Time Resolutions
Improve Agent Operational Efficiencies with Real Time Resolutions

Speech analytics in successfully identifying and addressing efficiency behaviors that impact agent talk tim...