Access Financial Case Study

Learn how Access Financial was able to use speech analytics to ensure compliance, focusing on fraud, as well as improve contact center efficiency, especially on audits.

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50 Debt Revenue Recovery Tips: Developing a Debt Revenue Recovery Strategy, Tools & Technology, and More
50 Debt Revenue Recovery Tips: Developing a Debt Revenue Recovery Strategy, Tools & Technology, and More

There are several reasons for clients and customers to become delinquent in their accounts. Whether client...

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Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics
Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics

Learn how speech analytics helped Nationwide Credit Corp reduce excessive silence, escalation language, leg...