Americollect Customer Success Story

Americollect believes in taking a new approach collection services, by being ridiculously nice. By using CallMiner Eureka to analyze data for better agent performance and sales optimization, while being sensitive to their customer's needs. 

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Collections Success Stories in the Contact Center [Video]
Collections Success Stories in the Contact Center [Video]

The debt collector industry often has a bad reputation, but the truth is debt collector agents have to ove...

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Real-Time Feedback Takes Agent Performance and Compliance to New Levels
Real-Time Feedback Takes Agent Performance and Compliance to New Levels

Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for i...