Axis Financial Case Study

Learn how Axis Financial was able to use speech analytics to ensure compliance, focusing on fraud, as well as improve contact center efficiency, especially on audits.

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Real-Time Feedback Takes Agent Performance and Compliance to New Levels
Real-Time Feedback Takes Agent Performance and Compliance to New Levels

Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for i...

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Optimal Revenue Recovery: TCPA and FDCPA Updates
Optimal Revenue Recovery: TCPA and FDCPA Updates

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