Stoneleigh Rewards Agent Compliance with Insights from CallMiner Interaction Analytics

When the Consumer Finance Protection Bureau (CFPB) updated its regulations for debt collection, Stoneleigh’s largest customer requested that some modifications be made to the company’s approach to compliance. That prompted Stoneleigh to enhance its technology platform with next-generation automated interaction analytics, which have produced results that surprised Stoneleigh and satisfied its top customer.

See how Stoneleigh was able to:

  • Recorde and analyze 100 percent of contacts
  • Demonstrate compliance requirements through scorecards
  • Improve quality scores by over 50
  • Improve productivity and optimize outcomes by identifying best practices and training all agents
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Silence Is Not Always Golden With Speech Analytics
Silence Is Not Always Golden With Speech Analytics

Learn more about speech analytics and how CallMiner Eureka helps customers realize improvements in key oper...

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Improve the Customer Experience with Interaction Analytics
Improve the Customer Experience with Interaction Analytics