Analytics is one of the more versatile and powerful innovations that has become available to contact centers. Today interaction analytics is being used to reduce call times and raise agent productivity and increase revenues from sales and collections operations. It is also used to improve adherence to best practices, improve documentation and compliance with TCPA (Telephone Consumer Protection Act), FDCPA (Fair Debt Collection Practices Act) and other regulations, optimize the customer journey across all contact channels and touchpoints, and provide a more efficient, satisfying, targeted and optimized customer experience.
Home » Communications » How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI
Error - something went wrong!
Other content in this Stream
Stop Losing Customers By Listening To Them With Speech Analytics
Customer Interaction Analytics for Communications Companies
US CallMiner Index: Communications
Dialog Direct Customer Success Story
Announcing Medallia Partnership to Empower Voice of the Customer Insights
This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...
The CX Pro’s Guide to Speech Analytics
Read how speech analytics can uniquely empower customer experience initiatives!
US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers
5 Benefits of Collecting Metrics to Identify Common Contact Reasons
No matter what industry you serve, chances are your customers have high expectations. As a contact center, it is your primary responsibility to understand and manage customer expectations. That...
The US Customer Experience Decision-Makers’ Guide 2018
Guide to Contact Engagement Analytics
CallMiner Advantages: Head & Shoulders Above the Rest