×

We'd like to learn a bit more about you before downloading this whitepaper.

First Name
Last Name
Company
Job Title
# of Agents
Do you currently have speech analytics?
Phone Number
Country
State
Thank You!
Error - something went wrong!
   

Inner Circle Guide to Cloud-Based Contact Center Solutions

The modern contact center has a multitude of applications supporting it, with hardware, middleware and networking equipment around and inside it. The traditional method of deploying these resources has been on a CPE basis, with the business's IT resource implementing and maintaining it.

Now, most of this equipment, functionality and supporting resources are available in a third-party hosted environment, through one of the various types of cloud-based delivery. The recent requirement for mass homeworking has further strengthened the hand of those who say that the argument for cloud has been won. 

This report answers the following questions:

  • Cloud: What Is It and Who’s Using It?
  • Your on-premise technology works well: why should you consider uprooting it to moving to the cloud?
  • How do you prove ROI?
  • Is there anything that successful cloud-based contact center projects have in common?
  • What are the pitfalls?
  • How do you ensure that cloud solutions are secure and GDPR-compliant?
  • How do you overcome concerns about customization and integration as the biggest inhibitors to cloud adoption?

And more...

Previous Flipbook
New Standards for Customer Contact Performance
New Standards for Customer Contact Performance

This study examines what contact centers are doing to maintain/improve their performance during these tryin...

Next Video
How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics
How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics

Join Double Positive to learn how this Performance Marketing organization improved agent performance, train...