Agent interactions have critical call center compliance requirements. Poor performance can represent significant risk to the organization. Call center compliance solutions not only ensure regulatory compliance but also reduce the risk of fines. See how CallMiner can monitor and protect your customer's privacy.
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What Executives Need To Know About Contact Center Compliance
Calculating risk and the potential reward is a normal part of doing business. When it comes to managing a contact center, the one time you should never take a risk is in regards to regulatory...
How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook
20 Call Center Pros Reveal the Biggest Things Companies Overlook When It Comes to Call Center Compliance Issues
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Frontline Asset Strategies Optimizes Compliance Collector Performance
Learn how Frontline Asset Strategies used speech analytics to monitor 100% of call center conversations and improve compliance scores within six months.
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Speech Analytics Drives Ridiculously Nice Values for Americollect
Learn how CallMiner speech analytics drives dramatic contact center improvements and reinforces corporate values and messaging for Americollect.
Stoneleigh Rewards Agent Compliance with Insights from CallMiner Interaction Analytics
Learn how a collections agency enhanced its technology platform with next-generation automated interaction analytics, which have produced results that satisfied its top customer.
Are You Ready for GDPR?
Contact Babel: UK Contact Centre Decision Maker's Guide 2017-18
GDPR is Just Around the Corner. Are You Ready?
European Union’s (EU) new stance on data protection is impacting call centers across the globe. The General Data Protection Regulation or GDPR was passed in 2017 with a deadline for businesses to...
Guide to Creating a Customer Engagement Analytics RFP
Real-Time Feedback Takes Agent Performance and Compliance to New Levels
Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.
Track and Address Complaints & Disputes for CFPB Compliance with Interaction Analytics
Review the impact of consumer complaints, it’s relevance to CFPB compliance and how interaction analytics can support improved tracking and higher compliance behavior in your agent community.
How to Improve Compliance & Treat Customers Fairly in Financial Services (UK)
How Water Utility Contact Centres Can Meet Ofwat’s Expectations eBook
Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics
Learn how speech analytics helped Nationwide Credit Corp reduce excessive silence, escalation language, legal action mentions, and FDCPA violation language.
What to Do When Regulators Force You to Get Creative