Risk & Compliance

Agent interactions have critical call center compliance requirements. Poor performance can represent significant risk to the organization. Call center compliance solutions not only ensure regulatory compliance but also reduce the risk of fines. See how CallMiner can monitor and protect your customer's privacy. 

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19 Experts Reveal the One Aspect of Call Center Regulations They’d Improve
19 Experts Reveal the One Aspect of Call Center Regulations They’d Improve

Call center regulations are complex. The Fair Debt Collection Practices Act (FDCPA), for instance, require...