Agent interactions have critical call center compliance requirements. Poor performance can represent significant risk to the organization. Call center compliance solutions not only ensure regulatory compliance but also reduce the risk of fines. See how CallMiner can monitor and protect your customer's privacy.
Other content in this Stream
59:13Join two TCPA experts, Ryan Thurman and Parker Sutton, in a roundtable discussion about the current state of the TCPA and what you can do to minimize your risk of compliance exposure and litigation.
Call center regulations are complex. The Fair Debt Collection Practices Act (FDCPA), for instance, requires debt collectors to disclose the purpose of their written or oral communications at the...
See How Conns leverages CallMiner to improve their Collections Operations Read the eBook: How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance Call centers...
Calculating risk and the potential reward is a normal part of doing business. When it comes to managing a contact center, the one time you should never take a risk is in regards to regulatory...
Learn how Frontline Asset Strategies used speech analytics to monitor 100% of call center conversations and improve compliance scores within six months.
47:13Learn how CallMiner speech analytics drives dramatic contact center improvements and reinforces corporate values and messaging for Americollect.
Learn how a collections agency enhanced its technology platform with next-generation automated interaction analytics, which have produced results that satisfied its top customer.
Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.
59:23Review the impact of consumer complaints, it’s relevance to CFPB compliance and how interaction analytics can support improved tracking and higher compliance behavior in your agent community.
Learn how speech analytics helped Nationwide Credit Corp reduce excessive silence, escalation language, legal action mentions, and FDCPA violation language.
