CallMiner Contact Center Efficiency

Streamline processes, eliminate unnecessary steps, and more effectively interact with customers.

  • U.S. Contact Center Decision-Makers' Guide

    U.S. Contact Center Decision-Makers' Guide

    Customer interaction analytics offers opportunities to gain insight, improve operational efficiency & develop agent performance. This guide helps inform your solution research and selection decisions.

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  • 10 Ways Speech Analytics Empowers the Entire Enterprise

    10 Ways Speech Analytics Empowers the Entire Enterprise

    This guide identifies 10 different ways the engagement data captured and analyzed from your call center can transform your organization’s performance and results.

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  • 25 Tips & Best Practices for Identifying the Best Call Center Services

    25 Tips & Best Practices for Identifying the Best Call Center Services

    Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing...

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  • 5 Ways to Create Engaged & Empowered Call Center Agents

    5 Ways to Create Engaged & Empowered Call Center Agents

    Hiring new call center agents is never easy. Employee or agent engagement is a measurement of their performance. Learn 5 tips to keep agents productive and your business successful.

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  • What is CSAT? Definition, How to Measure CSAT & Tips

    What is CSAT? Definition, How to Measure CSAT & Tips

    CSAT (Customer Satisfaction) is a measurement used to quantify the degree to which customers are satisfied with a service, product or experience. In most cases, the term “CSAT” is used in...

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • Agent Performance & Contact Center Efficiency Demo5:25

    Agent Performance & Contact Center Efficiency Demo

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  • Anatomy of a Successful Call Center Agent: 25 Tips & Characteristics

    Anatomy of a Successful Call Center Agent: 25 Tips & Characteristics

    There are many characteristics that successful call center agents share, some being more important than others. Additionally, there are some characteristics that will be more important based on...

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  • 100 Call Center Management Tips: Expert Insights and Advice for Hiring and Training Call Center Agents, Motivating and Engaging Your Team, W

    100 Call Center Management Tips: Expert Insights and Advice for Hiring and Training Call Center Agents, Motivating and Engaging Your Team, W

    Managing call centers today involves much more than scheduling agents to staff the phone lines. Working as a call center agent is a stressful endeavor, and it’s up to you as a manager to cultivate...

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  • Miss a Webinar? Catch Up Anytime!

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  • What is First Call Resolution? Benefits, Challenges, Examples, & Best Practices for Improving FCR

    What is First Call Resolution? Benefits, Challenges, Examples, & Best Practices for Improving FCR

    Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a...

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  • How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper1:09:16

    How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper

    Train contact centre agents to unlock the potential of agent-customer conversations and create positive experiences through coaching in real-time.

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  • Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts

    Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts

    Call center agents must be ready to handle a variety of situations and customer interactions, making scripts for different purposes a must for some companies. Whether you employ scripted language...

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  • 3 Voice and Text Analytics Questions Answered from ROI Webinar

    3 Voice and Text Analytics Questions Answered from ROI Webinar

    Of all the trending acronyms that come and go in our industry, ROI (return on investment) is one that never goes out of style. In our recent webinar How to Get the ROI from Your Contact Center...

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia57:00

    How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia

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  • ROI Input Checklist for Interaction Analytics

    ROI Input Checklist for Interaction Analytics

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  • Generate and Accelerate ROI with Interaction Analytics and Consulting Services

    Generate and Accelerate ROI with Interaction Analytics and Consulting Services

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • Top 4 Ways to Quantify Interaction Analytics ROI to Your CFO

    Top 4 Ways to Quantify Interaction Analytics ROI to Your CFO

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  • Customer Experience Investment: Now Get ROI1:01:24

    Customer Experience Investment: Now Get ROI

    Learn how to find ROI for your customer feedback and customer service programs through speech analytics.

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  • How AQA Improves your CX and Bottom Line featuring DMG Consulting LLC58:22

    How AQA Improves your CX and Bottom Line featuring DMG Consulting LLC

    Learn how the Analytics-Enabled Quality Assurance application can cost-effectively listen to 100% of calls and identify company, product or employee trends.

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  • Omnichannel Interaction Analytics

    Omnichannel Interaction Analytics

    CallMiner’s Eureka multichannel analytics eliminates channel boundaries to deliver insight across voice and text-based interactions.

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