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What is CSAT? Definition, How to Measure CSAT & Tips
What is CSAT? Definition, How to Measure CSAT & Tips

CSAT (Customer Satisfaction) is a measurement used to quantify the degree to which customers are satisfied ...

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Anatomy of a Successful Call Center Agent: 25 Tips & Characteristics
Anatomy of a Successful Call Center Agent: 25 Tips & Characteristics

There are many characteristics that successful call center agents share, some being more important than oth...