Data from interaction analytics (a/k/a speech analytics) has the far reaching ability to extend actionable insights from your contact center to all segments of your organization. The use of Application Programming Interfaces (API) as powerful vehicles to extract and drive data to a multitude of 3rd party and home grown applications such as data reporting dashboards, compliance management systems and gamification platforms.
Home » CallMiner Contact Center Efficiency » API Series 1: How API’s Extend Speech Analytics Beyond the Contact Center
Improve Agent Operational Efficiencies with Real Time Resolutions
Speech analytics in successfully identifying and addressing efficiency behaviors that impact agent talk tim...
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