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DMG Consulting: Enterprise Use of Speech Analytics

Speech and text analytics provide a first-hand view of all that transpires between customers and your organization. As much as you can plan and map your customers’ journeys and implement processes to guide them on the optimal path, you won’t know what it feels like to be the customer in each channel and in every touch point without speech and text analytics.

This whitepaper will teach you about:

  • Using Speech Analytics to Improve the Customer Journey
  • Contributions of Speech/Text Analytics
  • Operationalizing Speech/Text Analytics
  • Making Speech/Text Analytics Actionable
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