×

We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Opt-in for future communication?
Thank You!
Error - something went wrong!

Measuring Customer Satisfaction with Speech Analytics

This webinar is about measuring customer satisfaction, comparing different metrics and working out what will work best in the contact center!

 
Topics discussed include: 
  • Measuring customer satisfaction
  • Comparing different metrics
    • CSAT scores
    • NetPromoter Score
    • Customer Effort Score
    • Net Emotional Value
  • Which method works best
  • The right times to measure customer satisfaction
  • Pitfalls to avoid
  • Using customer satisfaction to drive change
  • Use of technology
Previous Flipbook
CallMiner Best Practices for Analytics and Business Intelligence
CallMiner Best Practices for Analytics and Business Intelligence

Learn in this CRMXchange discussion best practice for analytics and business intelligence.

Next Article
What Are Customer Satisfaction Rating & Importance Scales? Challenges and Best Practices for Using Customer Satisfaction Rating & Importance
What Are Customer Satisfaction Rating & Importance Scales? Challenges and Best Practices for Using Customer Satisfaction Rating & Importance

A Definition of Customer Satisfaction Rating & Importance Scales As companies strive to deliver exceptiona...