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Speech Analytics Drives Ridiculously Nice Values for Americollect

Speech analytics has the power to drive dramatic contact center improvements and reinforce corporate values and messaging.

Hear from Americollect’s Director of Process Improvement Jennifer Suda and Business Analyst Thomas Peroutka to learn how they used speech analytics to drive meaningful and sustained improvements in the contact center while strengthening corporate values across their entire organization.

In this webinar you will learn how Americollect used speech analytics to:

  • Dramatically improve its QA efficiency
  • Enhance its compliance adherence
  • Create agent performance scorecards to reinforce corporate values and reward correct agent behaviors
  • Build a Client Intelligence Feedback System to share with its customers
  • Develop impactful and informative executive summary reporting

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