CallMiner Customer Experience

CX Journey, Satisfaction, Resolution Content

  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • CallMiner Analyze: Actionable Insight from Customer Engagement2:28

    CallMiner Analyze: Actionable Insight from Customer Engagement

    CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.

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  • Customer Experience2:35

    Customer Experience

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research1:04:01

    How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research

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  • CCW Market Study: Performance & Metrics

    CCW Market Study: Performance & Metrics

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  • Ventana Research: Putting Customer Conversations to Work

    Ventana Research: Putting Customer Conversations to Work

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  • Stop Losing Customers By Listening To Them With Speech Analytics57:13

    Stop Losing Customers By Listening To Them With Speech Analytics

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  • The Role of AI in Customer Experience [Infographic]

    The Role of AI in Customer Experience [Infographic]

    It seems like everyone is talking about artificial intelligence (AI) and how it is effecting our lives at home, at work, as well as how we communicate, shop and consume media. And AI is changing...

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  • Announcing Medallia Partnership to Empower Voice of the Customer Insights

    Announcing Medallia Partnership to Empower Voice of the Customer Insights

    This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...

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  • DMG Consulting: Using Interaction Analytics to Improve the Customer Journey

    DMG Consulting: Using Interaction Analytics to Improve the Customer Journey

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  • CX Datasheet

    CX Datasheet

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  • How Listening to Customer Impacts Your Bottom Line

    How Listening to Customer Impacts Your Bottom Line

    We recently published The CallMiner Index: Consumer Switching By Sector, The Reasons and The Impact of Call Centers and are hosting a webinar on November 13th to discuss the numerous findings. In...

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  • Stop Avoidable Customer Churn With Great Agent Behavior

    Stop Avoidable Customer Churn With Great Agent Behavior

    If you see a business contact for the first time in months and they appear not to be interested in what you have to say, your desire to meet them again is likely to be low. If they also appear...

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  • 10 Best Practices You Need to Make the Most of Your Speech Analytics

    10 Best Practices You Need to Make the Most of Your Speech Analytics

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  • Business Intelligence and Analytics: A CRM Perspective1:00:48

    Business Intelligence and Analytics: A CRM Perspective

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  • Miss a Webinar? Catch Up Anytime!

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  • 50 Must-See Customer Engagement Presentations

    50 Must-See Customer Engagement Presentations

    Customer engagement has evolved from the origins of customer satisfaction and customer delight. Today, customer engagement is defined as the profound relationship that the customer has with your...

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  • US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

    US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

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  • NPS Scores and CX Scorecards: Is Your Survey Data Telling the Whole Story?

    NPS Scores and CX Scorecards: Is Your Survey Data Telling the Whole Story?

    Numbers don’t lie. Or do they? Net Promoter Scores (NPS) and similar measures are often touted as valuable tools for keeping a finger on the pulse of customer satisfaction and improving the...

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  • Stop Avoidable Customer Churn with Great Customer Experience Featuring Rant & Rave57:46

    Stop Avoidable Customer Churn with Great Customer Experience Featuring Rant & Rave

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