CallMiner Customer Experience

CX Journey, Satisfaction, Resolution Content

  • Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight

    Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight

    In this whitepaper, we’ll discuss the importance of VoC, how to measure it with data-driven strategies and tools to uncover value and transform CX for bottom-line impact and increased brand loyalty.

    Learn More
  • CallMiner Profile In Forbes Magazine

    Read Article
  • What is CSAT? Definition, How to Measure CSAT & Tips

    What is CSAT? Definition, How to Measure CSAT & Tips

    CSAT (Customer Satisfaction) is a measurement used to quantify the degree to which customers are satisfied with a service, product or experience. In most cases, the term “CSAT” is used in...

    Read Article
  • Consumer Empathy: 5 Tips for Deepening Customer Empathy

    Consumer Empathy: 5 Tips for Deepening Customer Empathy

    What’s the one skill that every customer support agent should have? Ask this question to anyone who has served in customer support, and they will have customer empathy high on their list. Customer...

    Read Article
  • 5 Essentials to Build an Innovation Culture in Customer Service and CX featuring Micah Solomon48:41

    5 Essentials to Build an Innovation Culture in Customer Service and CX featuring Micah Solomon

    Hear from CX consultant, Forbes contributor, and best selling author, Micah Solomon as he discusses the five prerequisites for innovation to grow and be sustained in your business.

    Watch Video
  • How to Build a Speech Analytics Program56:41

    How to Build a Speech Analytics Program

    Watch Video
  • Customer Experience Demo | CallMiner 7:42

    Customer Experience Demo | CallMiner

    Watch Video
  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

    Learn More
  • Improve Customer Experience with CallMiner2:35

    Improve Customer Experience with CallMiner

    Watch Video
  • Customer Satisfaction Survey Questions: Tips, Examples & Best Practices

    Customer Satisfaction Survey Questions: Tips, Examples & Best Practices

    There are hundreds of potential questions you might ask on a customer satisfaction survey, but the best questions for any particular survey depend on your goals, your audience, your industry, and...

    Read Article
  • Customer Experience Demo7:42

    Customer Experience Demo

    Watch Video
  • What is a Customer Experience Map? How to Create an Effective Customer Experience Map

    What is a Customer Experience Map? How to Create an Effective Customer Experience Map

    A customer experience map is made up of all of the touchpoints a customer could or does have with your organization as well as the interactions that take place at each touchpoint. Similar to...

    Read Article
  • For Better Customer Experience, Take a Closer Look at Context in Your Contact Center

    For Better Customer Experience, Take a Closer Look at Context in Your Contact Center

    Contact centers contain a plethora of data that can drastically impact customer experience and your customer’s overall relationship with you. It’s the place where the voice of the employee, voice...

    Read Article
  • What is Customer Experience Analysis?

    What is Customer Experience Analysis?

    A positive, engaging customer experience fosters customer loyalty and drives growth. In fact, 86% of customers say they’re willing to pay more for a better customer experience. According to...

    Read Article
  • Customer Experience Management Tips & Best Practices

    Customer Experience Management Tips & Best Practices

    Customer experience management is the process of controlling interactions with leads and buyers at an organization with the goal of providing satisfactory care. Managing the experiences of...

    Read Article
  • CX Solution Pack Data Sheet

    CX Solution Pack Data Sheet

    Learn More
  • CallMiner CX Solution Pack Overview

    CallMiner CX Solution Pack Overview

    Learn More
  • Miss a Webinar? Catch Up Anytime!

    Watch Now
  • Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights

    Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights

    The Voice of the Customer (VoC) represents your customers’ perceptions, needs, and requirements. Used as a research method to identify market opportunities, gauge customer sentiment, and gain...

    Read Article
  • Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA54:48

    Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA

    Pull back the curtain from the contact center and shine as spotlight to uncover the key drivers of customer experience from every conversation being captured already!

    Watch Video
  • CallMiner Visualize: Powered by Tableau®2:21

    CallMiner Visualize: Powered by Tableau®

    CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.

    Watch Video
  • Omnichannel Interaction Analytics

    Omnichannel Interaction Analytics

    CallMiner’s Eureka multichannel analytics eliminates channel boundaries to deliver insight across voice and text-based interactions.

    Learn More
  • loading
    Loading More...