CallMiner Customer Experience

CX Journey, Satisfaction, Resolution Content

  • Customer Experience Demo7:42

    Customer Experience Demo

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  • CallMiner Profile In Forbes Magazine

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  • What is a Customer Experience Map? How to Create an Effective Customer Experience Map

    What is a Customer Experience Map? How to Create an Effective Customer Experience Map

    A customer experience map is made up of all of the touchpoints a customer could or does have with your organization as well as the interactions that take place at each touchpoint. Similar to...

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  • October 1 Webinar with Micah Solomon: 5 Essentials to Build an Innovation Culture in Customer Service and Customer Experience

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  • What is Customer Experience Analysis?

    What is Customer Experience Analysis?

    A positive, engaging customer experience fosters customer loyalty and drives growth. In fact, 86% of customers say they’re willing to pay more for a better customer experience. According to...

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  • Customer Experience Management Tips & Best Practices

    Customer Experience Management Tips & Best Practices

    Customer experience management is the process of controlling interactions with leads and buyers at an organization with the goal of providing satisfactory care. Managing the experiences of...

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  • CX Solution Pack Data Sheet

    CX Solution Pack Data Sheet

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  • CallMiner CX Solution Pack Overview

    CallMiner CX Solution Pack Overview

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  • Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights

    Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights

    The Voice of the Customer (VoC) represents your customers’ perceptions, needs, and requirements. Used as a research method to identify market opportunities, gauge customer sentiment, and gain...

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  • Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA54:48

    Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA

    Pull back the curtain from the contact center and shine as spotlight to uncover the key drivers of customer experience from every conversation being captured already!

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  • CallMiner Visualize: Powered by Tableau®2:21

    CallMiner Visualize: Powered by Tableau®

    CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.

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  • How AQA Improves your CX and Bottom Line featuring DMG Consulting LLC58:22

    How AQA Improves your CX and Bottom Line featuring DMG Consulting LLC

    Learn how the Analytics-Enabled Quality Assurance application can cost-effectively listen to 100% of calls and identify company, product or employee trends.

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  • Multi-Channel Interaction Analytics

    Multi-Channel Interaction Analytics

    CallMiner’s Eureka multichannel analytics eliminates channel boundaries to deliver insight across voice and text-based interactions.

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  • Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester1:03:21

    Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester

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  • Customer Experience2:35

    Customer Experience

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • Customer Experience & Voice of the Customer Datasheet

    Customer Experience & Voice of the Customer Datasheet

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  • 6 Ways Customer Engagement Analytics Can Go Beyond the Survey

    6 Ways Customer Engagement Analytics Can Go Beyond the Survey

    CX pros sit on a data goldmine in their call center that could complete their picture of the customer journey beyond the survey, giving them the edge needed to keep customers loyal and spending more.

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  • Miss a Webinar? Catch Up Anytime!

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  • How AI Improves the Customer Experience

    How AI Improves the Customer Experience

    Real Use Cases of Engagement Analytics & Automation for Contact Center Success

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  • The True Path to Measuring Customer Sentiment Through Speech Analytics

    The True Path to Measuring Customer Sentiment Through Speech Analytics

    Sentiment analysis has become an industry phrase that has ushered in an acute focus for organizations toward as both a necessity in business success and a core differentiator in customer...

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  • Announcing Medallia Partnership to Empower Voice of the Customer Insights

    Announcing Medallia Partnership to Empower Voice of the Customer Insights

    This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...

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  • How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research1:04:01

    How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research

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