CallMiner Customer Experience

CX Journey, Satisfaction, Resolution Content

  • 5 Essentials to Build an Innovation Culture in Customer Service and CX featuring Micah Solomon48:41

    5 Essentials to Build an Innovation Culture in Customer Service and CX featuring Micah Solomon

    Hear from CX consultant, Forbes contributor, and best selling author, Micah Solomon as he discusses the five prerequisites for innovation to grow and be sustained in your business.

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  • CallMiner Profile In Forbes Magazine

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  • How to Build a Speech Analytics Program56:41

    How to Build a Speech Analytics Program

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • Improve Customer Experience with CallMiner2:35

    Improve Customer Experience with CallMiner

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  • Customer Satisfaction Survey Questions: Tips, Examples & Best Practices

    Customer Satisfaction Survey Questions: Tips, Examples & Best Practices

    There are hundreds of potential questions you might ask on a customer satisfaction survey, but the best questions for any particular survey depend on your goals, your audience, your industry, and...

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  • Customer Experience Demo7:42

    Customer Experience Demo

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  • What is a Customer Experience Map? How to Create an Effective Customer Experience Map

    What is a Customer Experience Map? How to Create an Effective Customer Experience Map

    A customer experience map is made up of all of the touchpoints a customer could or does have with your organization as well as the interactions that take place at each touchpoint. Similar to...

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  • For Better Customer Experience, Take a Closer Look at Context in Your Contact Center

    For Better Customer Experience, Take a Closer Look at Context in Your Contact Center

    Contact centers contain a plethora of data that can drastically impact customer experience and your customer’s overall relationship with you. It’s the place where the voice of the employee, voice...

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  • What is Customer Experience Analysis?

    What is Customer Experience Analysis?

    A positive, engaging customer experience fosters customer loyalty and drives growth. In fact, 86% of customers say they’re willing to pay more for a better customer experience. According to...

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  • Customer Experience Management Tips & Best Practices

    Customer Experience Management Tips & Best Practices

    Customer experience management is the process of controlling interactions with leads and buyers at an organization with the goal of providing satisfactory care. Managing the experiences of...

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  • CX Solution Pack Data Sheet

    CX Solution Pack Data Sheet

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  • CallMiner CX Solution Pack Overview

    CallMiner CX Solution Pack Overview

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  • Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights

    Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights

    The Voice of the Customer (VoC) represents your customers’ perceptions, needs, and requirements. Used as a research method to identify market opportunities, gauge customer sentiment, and gain...

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  • Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA54:48

    Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA

    Pull back the curtain from the contact center and shine as spotlight to uncover the key drivers of customer experience from every conversation being captured already!

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  • CallMiner Visualize: Powered by Tableau®2:21

    CallMiner Visualize: Powered by Tableau®

    CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.

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  • Multi-Channel Interaction Analytics

    Multi-Channel Interaction Analytics

    CallMiner’s Eureka multichannel analytics eliminates channel boundaries to deliver insight across voice and text-based interactions.

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  • Miss a Webinar? Catch Up Anytime!

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  • 6 Ways Customer Engagement Analytics Can Go Beyond the Survey

    6 Ways Customer Engagement Analytics Can Go Beyond the Survey

    CX pros sit on a data goldmine in their call center that could complete their picture of the customer journey beyond the survey, giving them the edge needed to keep customers loyal and spending more.

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  • Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester1:03:21

    Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester

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  • Enhanced Voice of Customer Analytics with CallMiner3:07

    Enhanced Voice of Customer Analytics with CallMiner

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  • Announcing Medallia Partnership to Empower Voice of the Customer Insights

    Announcing Medallia Partnership to Empower Voice of the Customer Insights

    This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...

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