×

We'd like to learn a bit more about you before downloading this report.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Opt-in for future communication?
Thank You!
Error - something went wrong!
   

A Data-Driven Approach to Delight Customers

Customer experience (CX) executives must keep up with changing buyer needs and behavior to excel in today’s ultra-competitive marketplace. This report will highlight the top priorities that are driving CX programs in 2017 and beyond. We’ll specifically discuss how a group of top performing businesses use a data-driven approach to alleviate the challenges impacting their ability to delight customers.

Read this report to learn:

  • The #1 challenge CX executives face is balancing the dynamics brought forward by customer empowerment.
  • Best-in-Class are more than twice as likely to provide employees with real-time access to relevant customer data.
  • Best-in-Class are 38% more likely to have established an infrastructure to deliver Omni-channel customer conversations.
  • 55% of businesses use 10 channels to interact with customers.
Previous Flipbook
Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre
Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre

Next Video
Uncovering the Customer Experience
Uncovering the Customer Experience

By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of...