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Announcing Medallia Partnership to Empower Voice of the Customer Insights
This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...
The CX Pro’s Guide to Speech Analytics
Business Intelligence and Analytics: A CRM Perspective
50 Must-See Customer Engagement Presentations
Customer engagement has evolved from the origins of customer satisfaction and customer delight. Today, customer engagement is defined as the profound relationship that the customer has with your...
US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers
Stop Avoidable Customer Churn with Great Customer Experience
Speech Analytics: Dial into Happy Customers, Better Compliance, and Greater Efficiency
5 Benefits of Collecting Metrics to Identify Common Contact Reasons
No matter what industry you serve, chances are your customers have high expectations. As a contact center, it is your primary responsibility to understand and manage customer expectations. That...
Conn's Home Plus Customer Success Story
10 Best Practices You Need to Make the Most of Your Speech Analytics
DMG Consulting: Using Interaction Analytics to Improve the Customer Journey
Aberdeen: Maximizing the Value of Voice Conversations
DMG Consulting: Enterprise Use of Speech Analytics
The Intelligent Contact Center
Improving Healthcare Customer Experience With Speech Analytics
The healthcare industry is constantly evolving and faces critical challenges on a daily basis. From ever-changing government regulations to managing patient expectations to finding ways to...
Aberdeen Contact Center & Customer Experience Trends 2018
Customer Engagement Optimization
You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
Ventana Research: Putting Customer Conversations to Work