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The CX Pro’s Guide to Speech Analytics
Read how speech analytics can uniquely empower customer experience initiatives!
How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research
CCW Market Study: Performance & Metrics
Ventana Research: Putting Customer Conversations to Work
Stop Losing Customers By Listening To Them With Speech Analytics
The Role of AI in Customer Experience [Infographic]
It seems like everyone is talking about artificial intelligence (AI) and how it is effecting our lives at home, at work, as well as how we communicate, shop and consume media. And AI is changing...
Announcing Medallia Partnership to Empower Voice of the Customer Insights
This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...
DMG Consulting: Using Interaction Analytics to Improve the Customer Journey
How Listening to Customer Impacts Your Bottom Line
We recently published The CallMiner Index: Consumer Switching By Sector, The Reasons and The Impact of Call Centers and are hosting a webinar on November 13th to discuss the numerous findings. In...
Stop Avoidable Customer Churn With Great Agent Behavior
If you see a business contact for the first time in months and they appear not to be interested in what you have to say, your desire to meet them again is likely to be low. If they also appear...
10 Best Practices You Need to Make the Most of Your Speech Analytics
Business Intelligence and Analytics: A CRM Perspective
50 Must-See Customer Engagement Presentations
Customer engagement has evolved from the origins of customer satisfaction and customer delight. Today, customer engagement is defined as the profound relationship that the customer has with your...
US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers
NPS Scores and CX Scorecards: Is Your Survey Data Telling the Whole Story?
Numbers don’t lie. Or do they? Net Promoter Scores (NPS) and similar measures are often touted as valuable tools for keeping a finger on the pulse of customer satisfaction and improving the...
Stop Avoidable Customer Churn with Great Customer Experience Featuring Rant & Rave
5 Benefits of Collecting Metrics to Identify Common Contact Reasons
No matter what industry you serve, chances are your customers have high expectations. As a contact center, it is your primary responsibility to understand and manage customer expectations. That...
Afni Improves CSAT, Sales and FCR with Automated Analytics