×

We'd like to learn a bit more about you before downloading this report.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Thank You!
Error - something went wrong!
   

Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre

April 4, 2018

This Paper looks at how a combination of the insight provided by Interaction Analytics and smart coaching (ie coaching that is informed by accurate agent performance data) can feed the psychology of competence and create a culture of self-evaluation and improvement to enhance agent, call centre and business performance.

Previous Article
101 Customer Experience Tips: CX in the Contact Center, Planning & Strategy, Customer Experience Tools & Technology, and More
101 Customer Experience Tips: CX in the Contact Center, Planning & Strategy, Customer Experience Tools & Technology, and More

Today’s consumers readily tell others when they have a negative experience with a company, meaning that br...

Next Video
Uncovering the Customer Experience
Uncovering the Customer Experience

By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of...